Enterprise AV Field Engineer — Onsite & Remote Support

Buildto; Emeryville (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Buildto seeks a Service Field Engineer to provide advanced onsite and remote support for enterprise AV and Unified Communications systems across San Francisco bay area client locations. The role includes diagnostics, repairs, maintenance, system recovery, and collaboration with engineering and service teams to ensure stable, high-performing AV environments.

The position requires strong knowledge of Crestron, Q-Sys, Biamp, Logitech, Neat, Teams Rooms, Zoom Rooms, Dante; ability to read diagrams;

Qualifications

• 3–5+ years of enterprise AV service or field engineering experience.
• Strong knowledge of Crestron, Q-Sys, Biamp, Logitech, Neat, Teams Rooms, Zoom Rooms, Dante.
• Ability to read diagrams, wiring schematics, and engineering documents.
• Experience with ServiceNow, Jira and enterprise support workflows.
• CTS/CTS-I or manufacturer certifications preferred.

Responsibilities

• Perform onsite diagnostics, troubleshooting, and system recovery for AV/UC systems.
• Resolve Tier 2/Tier 3 escalations and collaborate with remote support teams.
• Investigate recurring issues and provide root-cause analysis and recommendations.
• Support equipment swaps, device replacements, system rebuilds, and field commissioning tasks.
• Document work in ticketing and asset systems (ServiceNow, Jira) and track SLA compliance.

Skills

Enterprise AV

Troubleshooting

Reading diagrams

Onsite support

Team collaboration

Education

CTS/CTS-I

Crestron DMC-T

Q-Sys certification

Dante certification

Tools

ServiceNow

Jira

Ticketing systems

Job description

Buildto seeks a Service Field Engineer to provide advanced onsite and remote support for enterprise AV and Unified Communications systems across San Francisco bay area client locations. The role includes diagnostics, repairs, maintenance, system recovery, and collaboration with engineering and service teams to ensure stable, high-performing AV environments.

The position requires strong knowledge of Crestron, Q-Sys, Biamp, Logitech, Neat, Teams Rooms, Zoom Rooms, Dante; ability to read diagrams;