Desktop Support Engineer

TECEZE; Omaha (NE); On-site; USD 42,000 - 60,000; Full time

Job summary

TECEZE is seeking an IT support specialist to provide L1 deskside support during the T2T migration and assist users directly with Outlook/Exchange, MFA re-registration, SharePoint, OneDrive and Teams. You will troubleshoot basic issues and ensure device readiness, coordinating with the offshore team for guidance.

Ideal candidates have basic M365 knowledge and strong communication skills to resolve VIP issues and support end users during and after migration activities, in a fast-paced environment.

Qualifications

• Experience providing IT/helpdesk support.
• Familiarity with migration activities a plus.
• Strong problem-solving and communication.

Responsibilities

• Provide post-migration and end-user support during and after migration activities (Outlook/Exchange, SharePoint, OneDrive, Teams).
• Coordinate with offshore team in India for clarifications and alignment.
• Handle VIP and high-priority issues promptly.

Skills

M365 basics

L1 support

End-user support

Tools

Outlook/Exchange

SharePoint

OneDrive

Teams

MFA re-registration

Job description

We are looking for a candidate with basic M365 knowledge who can provide L1 deskside support and assist users directly during the T2T migration to resolve any issues. The offshore team will provide supporting documents, SOPs, remote assistance, as well as L2 and L3 support.

• Provide post-migration and end-user support by assisting users directly during and after migration activities, including support for Outlook/Exchange, MFA re-registration, SharePoint, OneDrive, Teams, device readiness, and basic troubleshooting.
• Coordinate with the offshore team in India for any clarifications and be aligned with the team.
• Handle VIP and high-priority issues promptly.