Deskside Support Technician – M365 & Migration VIP

Teceze USA; Canonsburg (Washington County); On-site; USD 50,000 - 70,000; Full time

Job summary

Teceze USA in Canonsburg, PA is seeking a candidate with basic M365 knowledge to provide L1/L2 deskside support during the T2T migration, assisting users directly and resolving issues related to Outlook/Exchange, MFA re-registration, SharePoint, OneDrive and Teams.

The role involves coordinating with an offshore team for clarifications and following SOPs, with a focus on promptly addressing VIP and high-priority incidents to keep the migration on track.

Qualifications

• Basic M365 knowledge required.
• Experience providing L1/L2 deskside support.
• Familiarity with Outlook/Exchange, SharePoint, OneDrive, Teams.

Responsibilities

• Provide post-migration end user support for Outlook/Exchange, MFA re-registration, SharePoint, OneDrive, Teams, device readiness, and basic troubleshooting.
• Coordinate with offshore team in India for clarifications and alignment.
• Handle VIP and high-priority issues promptly to ensure smooth migration.

Skills

M365 knowledge

L1/L2 deskside support

End-user support

Job description

Teceze USA in Canonsburg, PA is seeking a candidate with basic M365 knowledge to provide L1/L2 deskside support during the T2T migration, assisting users directly and resolving issues related to Outlook/Exchange, MFA re-registration, SharePoint, OneDrive and Teams.

The role involves coordinating with an offshore team for clarifications and following SOPs, with a focus on promptly addressing VIP and high-priority incidents to keep the migration on track.