Deskside Support Engineer

TECEZE; Omaha (NE); On-site; USD 42,000 - 52,000; Full time

Job summary

TECEZE in Omaha, Nebraska seeks a candidate with basic Microsoft 365 knowledge to provide L1 deskside support during the T2T migration and assist users directly.

You'll support Outlook/Exchange, MFA re-registration, SharePoint, OneDrive, Teams, and device readiness while coordinating with our offshore team in India to resolve issues and keep users productive.

This role emphasizes quick response to VIP issues and clear communication to ensure a smooth migration experience for all stakeholders.

Qualifications

• Basic Microsoft 365 knowledge required.
• Experience providing frontline IT support is preferable.
• Ability to troubleshoot common Office 365 issues and basic network problems.

Responsibilities

• Provide post-migration end user support, incl. Outlook/Exchange, MFA re-registration, SharePoint, OneDrive, and Teams.
• Assist users directly during migration activities and resolve issues.
• Coordinate with offshore team in India for clarifications and alignment.
• Handle VIP and high-priority issues promptly.

Skills

M365 knowledge

L1 deskside support

End-user support during migration

Outlook/Exchange

SharePoint

OneDrive

Teams

MFA re-registration

Basic troubleshooting

Job description

We are looking for a candidate with basic M365 knowledge who can provide L1 deskside support and assist users directly during the T2T migration to resolve any issues. The offshore team will provide supporting documents, SOPs, remote assistance, as well as L2 and L3 support.

• Provide post-migration end user support by assisting users directly during and after migration activities, including support for Outlook/Exchange, MFA re-registration, SharePoint, OneDrive, Teams, device readiness, and basic troubleshooting.
• Coordinate with the offshore team in India for any clarifications and be aligned with the team.
• Handle VIP and high-priority issues promptly