Desktop Support Specialist

Akkodis; Austin (TX); On-site; USD 42,000 - 62,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Paid leave and holidays

Job summary

Akkodis is seeking a Desktop Support Specialist in Austin, TX on-site five days a week for a 6-month contract to hire. You will provide end-user hardware, software, and network support, focusing on timely resolution and customer service.

Experience in a help desk and familiarity with AD, Intune, and Exchange are required. You will handle password resets, account provisioning, and onboarding, document activities, and may contribute to user guides and training.

Qualifications

• Experience in a help desk environment and strong IT support process knowledge.
• Hands-on with AD, Intune, EXO, and common business software.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to user inquiries via phone or remote session for software/hardware issues.
• Use remote management, asset, patch, and antivirus tools.
• Participate in help desk ticket rotation for timely resolution.

Skills

Active Directory

Microsoft Intune

Microsoft Exchange

Help desk

Customer service

Troubleshooting

Education

Technical training or college degree

Job description

Location: Austin, TX – Onsite 5 days a week M-F

Type of Role: 6 Month Contract to Hire

Job Description:

We are seeking a Desktop Support Specialist to provide technical assistance and support to end users for hardware, software, and network-related issues. This role involves responding to user inquiries via phone or remote session, troubleshooting a variety of IT problems, and ensuring timely resolution through effective communication and technical expertise. The ideal candidate will have experience in a help desk environment and demonstrate working knowledge of common IT tools and support methodologies.

Key Responsibilities:

• Respond to user inquiries via phone or remote session, providing support for computer software and hardware issues with a focus on customer service and technical resolution.
• Utilize software tools for remote management, troubleshooting, asset management, patch management, and antivirus operations.
• Participate in the help desk ticket dispatch rotation to ensure prompt handling of support requests.
• Install and perform repairs on hardware, software, and peripheral equipment in accordance with design and installation specifications.
• Document daily support activities, including communication transactions, issues encountered, actions taken, and installation activities.
• Evaluate software and hardware, making recommendations for upgrades or improvements.
• Perform user account password resets and support user onboarding by setting up equipment, installing cables, operating systems, and required software.
• May create and manage Active Directory user accounts, Microsoft Exchange mailboxes, and distribution groups.
• May develop and distribute user documentation, training materials, and standard operating procedures.
• May provide training to users on the correct use of hardware and software tools.
• Participate in special projects and perform additional duties as assigned.

Qualifications:

• Minimum of one (1) year of experience in desktop support.
• College education or technical training in computer-related fields may substitute for experience on a year-for-year basis.

Required Skills:

• Hands-on experience with Active Directory, Microsoft Intune and Microsoft Exchange.
• Working knowledge of help desk environments and basic IT support processes.
• Familiarity with commonly used computer software applications and hardware.
• Strong interpersonal communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced support environment.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers