IT Support Specialist - Frankfort, KT (onsite)

Tech-Nique Partners; Frankfort (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

Tech-Nique Partners in Frankfort, KY is seeking an IT Support Specialist to handle onsite desktop support, printers, scanners, and basic networking in a fast-paced facility. The role requires independence, strong problem-solving, and a hands-on approach to keep the location running smoothly.

As the primary onsite IT resource, you will troubleshoot Windows and Microsoft 365 environments, manage user accounts, and coordinate with the broader IT team on escalation.

Qualifications

• 2+ years of IT support or desktop support experience.
• Strong Windows and Microsoft 365 troubleshooting skills.
• Experience supporting desktops, laptops, printers, and peripheral devices.
• Working knowledge of TCP/IP, Wi-Fi, switches, and connectivity troubleshooting.
• Ability to work independently as the primary onsite IT resource.
• Strong communication and customer-service skills.
• Organized, proactive, and comfortable taking ownership of problems.

Responsibilities

• Provide onsite Tier 1 and Tier 2 technical support for end users.
• Troubleshoot desktops, laptops, printers, scanners, mobile devices, and other hardware.
• Diagnose and resolve Windows, Microsoft 365, software, and connectivity issues.
• Support basic networking issues including Wi-Fi, switches, access points, cabling, and connectivity.
• Install, configure, maintain, and replace IT equipment as needed.
• Support warehouse technology, including handheld/RF scanners and related devices.
• Manage user accounts, permissions, password resets, and workstation setups.
• Document technical issues, resolutions, and recurring problems.
• Coordinate with the broader IT team when issues require escalation.
• Maintain inventory and assist with deployment of new hardware and technology.
• Take ownership of technical issues and follow them through resolution.

Skills

Windows troubleshooting

Microsoft 365 troubleshooting

Networking fundamentals

Independent work

Communication

Customer service

Organization

Tools

Windows OS

Microsoft 365

Printers & scanners

RF scanners

Networking hardware

Job description

Employment Type: Full-Time

Position Overview

We are seeking a hands-on IT Support Specialist to provide onsite technical support for a fast-paced operation in Frankfort, KY.

This individual will be the primary IT support person at the location, so we’re looking for someone who is technically strong, dependable, resourceful, and comfortable working independently. You’ll handle day-to-day desktop support while also assisting with networking, hardware, scanners, printers, and other technology used throughout the facility.

This is an excellent opportunity for someone who enjoys being hands-on, taking ownership, and becoming the go-to IT resource for their location.

Key Responsibilities

• Provide onsite Tier 1 and Tier 2 technical support for end users.
• Troubleshoot desktops, laptops, printers, scanners, mobile devices, and other hardware.
• Diagnose and resolve Windows, Microsoft 365, software, and connectivity issues.
• Support basic networking issues including Wi-Fi, switches, access points, cabling, and connectivity.
• Install, configure, maintain, and replace IT equipment as needed.
• Support warehouse technology, including handheld/RF scanners and related devices.
• Manage user accounts, permissions, password resets, and workstation setups.
• Document technical issues, resolutions, and recurring problems.
• Coordinate with the broader IT team when issues require escalation.
• Maintain inventory and assist with deployment of new hardware and technology.
• Take ownership of technical issues and follow them through resolution.

What We’re Looking For

• 2+ years of IT support, help desk, desktop support, or similar experience.
• Strong Windows and Microsoft 365 troubleshooting skills.
• Experience supporting desktops, laptops, printers, and peripheral devices.
• Working knowledge of networking fundamentals including TCP/IP, Wi-Fi, switches, and troubleshooting connectivity.
• Ability to work independently as the primary onsite IT resource.
• Strong communication and customer-service skills.
• Organized, proactive, and comfortable taking ownership of problems.
• Ability to work 100% onsite in Frankfort, KY.