Desktop Support Associate

6AM City, LLC; Missouri; On-site; USD 50,000 - 70,000; Full time

Job summary

GTN is seeking an IT Support Specialist in Missouri to oversee the installation and maintenance of desktops, printers, mobile devices, and infrastructure gear. You will test OS releases, patches, and software deployments while imaging devices and managing deployments.

ServiceNow tickets will be handled promptly, with escalations resolved efficiently, and you will remain adaptable and self-motivated. The role requires hands-on experience with hardware and software, plus the ability to work well

Qualifications

• Experience with installing and maintaining hardware and software.
• Ability to plan and test OS releases, patches, and software deployments.
• Strong troubleshooting, upgrades, imaging, and basic deployment skills.

Responsibilities

• Install, configure, troubleshoot infrastructure - servers/networks.
• Imaging devices including desktops and laptops.
• Handle IT shipping/receiving and dispatch of devices to users.

Skills

Adaptability

Self-motivation

Ticket management

Job description

Job Description

Responsibilities:

• Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
• Imaging devices, including desktops, laptops, and other devices as needed.
• Install, configure, troubleshoot infrastructure - server/network devices.
• Handle IT shipping/receiving and dispatch of devices to users.
• Track hardware inventory, handle any issues and find resolutions for users.
• Handle tickets in ServiceNow in a timely manner.
• Assist in resolving technical escalations that arise during service delivery.
• Be highly adaptable and a self-starter.
• Work well with different types of management styles.

Company Description

GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.