Field Technician

GTN Solutions; Lubbock (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

GTN Solutions is seeking an IT Support Technician to manage the installation and maintenance of hardware and software across desktops, printers, and mobile devices. You will test OS and software deployments, troubleshoot issues, and handle imaging and device dispatch to users.

Responsibilities include tracking inventory, resolving user issues efficiently, and handling service requests through ITSM tools. Strong communication and adaptability are essential in a fast-paced environment.

Qualifications

• Familiar with meeting SLA requirements in service delivery.
• Experience with ITSM tools; ServiceNow is a plus.
• Strong general technical knowledge across hardware and software.
• Excellent PC, Mac, and peripheral knowledge and troubleshooting abilities.
• Advanced troubleshooting of iOS and Android mobile devices.

Responsibilities

• Manage installation and maintenance of hardware and software including workstations, printers, mobile devices, and infrastructure devices.
• Test, plan and supervise deployment of OS releases, patches, software releases and public domain software.
• Troubleshoot, replace parts, upgrade systems and perform basic deployments and repairs.
• Image devices including desktops and laptops and other devices as needed.
• Handle IT shipping/receiving and dispatch of devices to users.
• Track hardware inventory and resolve issues for users.

Skills

SLA knowledge

ITSM tools (ServiceNow)

PC/Mac hardware

Mobile devices (iOS/Android)

Communication skills

General technical knowledge

Tools

ServiceNow

Job description

• Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
• Imaging devices, including desktops, laptops, and other devices as needed.
• Handle IT shipping/receiving and dispatch of devices to users.
• Track hardware inventory, handle any issues and find resolutions for users.
• Handle tickets in ServiceNow in a timely manner.
• Assist in resolving technical escalations that arise during service delivery.
• Be highly adaptable and a self-starter.
• Work well with different types of management styles.

Qualifications:

• Working knowledge of meeting SLA (Service Level Agreements)
• Working Knowledge of ITSM tool, Service-Now is a plus
• Basic industry standard technical knowledge
• Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.
• Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices.
• Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service