Desktop Support Analyst I: IT Help Desk Specialist

Jacam Catalyst; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Jacam Catalyst is seeking a Desktop Support Analyst to maintain the integrity of all company workstations and mobile devices and to serve as the primary contact for employee technology issues. You will manage users and permissions in Active Directory, support Windows desktops, install software, and troubleshoot basic network problems while documenting resolutions for the help desk.

Office-based role with travel willingness and a focus on delivering reliable, user‑friendly IT support across the

Qualifications

• 2+ years of experience supporting Windows desktops and laptops.
• Strong knowledge of Active Directory and Microsoft Exchange.
• Experience installing software and patches on workstations.
• Ability to troubleshoot basic network, software, and printing problems.
• Ability to adapt to varied tasks and learn new technologies.
• Strong time management and ability to work under pressure.

Responsibilities

• Manage users, groups, and permissions in Active Directory.
• Support mobile devices including Microsoft, Apple, and Android devices.
• Assist with networking problems remotely and in-house.
• Install and configure new hardware and software.
• Maintain an organized and responsive help desk.
• Document end-user issues and resolutions.
• Provide end-user support for desktop computers, peripherals, and software.
• Troubleshoot computer hardware and software problems.
• Coordinate with IT vendors to resolve issues.
• Contribute to technical support documentation.

Skills

Active Directory

Microsoft Exchange

Windows Desktop Support

Network Troubleshooting

Documentation

Communication Skills

Job description

Jacam Catalyst is seeking a Desktop Support Analyst to maintain the integrity of all company workstations and mobile devices and to serve as the primary contact for employee technology issues. You will manage users and permissions in Active Directory, support Windows desktops, install software, and troubleshoot basic network problems while documenting resolutions for the help desk.

Office-based role with travel willingness and a focus on delivering reliable, user‑friendly IT support across the