Desktop Support Analyst I - User Tech Support & AD Specialist

Jacam Catalyst LLC; Texas; On-site; USD 42,000 - 65,000; Full time

Job summary

Jacam Catalyst LLC is seeking a Desktop Support Analyst to maintain the integrity of all workstation, mobile devices, and software within the company. The successful candidate will be the main contact for employees facing computer and technology issues and will work in an office environment with occasional travel.

Responsibilities include managing users, groups, and permissions in Active Directory, supporting mobile devices, installing hardware and software, and documenting resolutions for end

Qualifications

• 2+ years of experience supporting Windows desktop/laptop PCs.
• Solid understanding of Active Directory and Microsoft Exchange.
• Experience installing software, patches, updates on desktop computers and laptops.
• Experience troubleshooting basic network, software, printing problems.
• Able to adapt to multiple tasks and to learn new technologies.
• Ability to meet deadlines and manage stress effectively in high-pressure situations.
• A strong sense of discretion and confidentiality required.
• Understanding of IT principles and an ability to communicate technical concepts to a varied audience.

Responsibilities

• Manage users, groups, and permissions in Active Directory.
• Support all mobile devices including Microsoft, Apple, and Android phones and tablets.
• Assist with networking problems remotely and in house.
• Install and configure new hardware and software.
• Maintain an organized and responsive JACAM technology help desk.
• Answer, Support, Resolve, and Document end user technology problems via phone, email, or direct contact
• End User Support -Installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
• Support, Monitor, Test, and Troubleshoot computer hardware and software problems.
• Vendor Support- Work with IT vendor support contacts to resolve technical problems with computing equipment and software.
• Contribute to technical support documentation of resolutions, processes, and procedures.

Skills

Windows support

Active Directory

Exchange

Software installation

Network troubleshooting

Communication

Discretion

End user support

Education

High School or better

Job description

Our office currently has an opportunity for a professional and experienced individual to fill the role of Desktop Support Analyst. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations, mobile devices, and associated software within the company. The Desktop Support Analyst will also be the main point of contact for employee who are experiencing computer/technology issues.

WORK ENVIRONMENT: A controlled atmosphere set within an office environment. Willing to travel.

Responsibilities:

• Manage users, groups, and permissions in Active Directory.
• Support all mobile devices including Microsoft, Apple, and Android phones and tablets.
• Assist with networking problems remotely and in house.
• Install and configure new hardware and software.
• Maintain an organized and responsive JACAM technology help desk.
• Answer, Support, Resolve, and Document end user technology problems via phone, email, or direct contact
• End User Support -Installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
• Support, Monitor, Test, and Troubleshoot computer hardware and software problems.
• Vendor Support- Work with IT vendor support contacts to resolve technical problems with computing equipment and software.
• Contribute to technical support documentation of resolutions, processes, and procedures.

Qualifications:

• 2 years of experience supporting Windows desktop/laptop PC's.
• Solid understanding of Active Directory/Microsoft Exchange
• Experience installing software, patches, updates on desktop computers and laptops
• Experience troubleshooting basic network, software, printing problems.
• Must be flexible and be able to adapt to different tasks including ability and willingness to learn new as well as existing computer technologies.
• Ability to meet deadlines and manage stress effectively in high-pressure situations
• A strong sense of discretion and confidentiality required
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience

Qualifications

Behaviors

Preferred

Team Player

Team Player

: Works well as a member of a group

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Education

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.