Desktop Support Analyst I: Windows, AD & Help Desk

JACAM CATALYST CAREERS; Town of Texas (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

JACAM is seeking a Desktop Support Analyst to manage Windows desktops, mobile devices, and related software. You will be the go-to contact for employee technology issues and maintain a responsive IT help desk.

Travel may be required. The role involves supporting Active Directory and Exchange, installing software, and troubleshooting hardware and network problems in a professional office environment.

Qualifications

• 2 years of experience supporting Windows desktop/laptop PCs.
• Solid understanding of Active Directory and Microsoft Exchange.
• Experience installing software and patches on desktops and laptops.
• Experience troubleshooting basic network, software, and printing problems.
• Able to learn new and existing computer technologies and adapt to tasks.
• Ability to meet deadlines and handle stress in high-pressure situations.

Responsibilities

• Manage users, groups, and permissions in Active Directory.
• Support mobile devices including Microsoft, Apple, and Android phones and tablets.
• Assist with networking problems remotely and in house.
• Install and configure new hardware and software.
• Maintain an organized and responsive technology help desk.
• Respond to end-user issues via phone, email, or direct contact; document resolutions.
• Provide end-user support for installation and usability of desktops, peripherals and software.
• Monitor, test, and troubleshoot computer hardware and software problems.
• Coordinate with IT vendor support to resolve technical problems.

Skills

Windows Support

Active Directory

Microsoft Exchange

Mobile Device Support

Remote Support

Networking Basics

Education

High School or better

Job description

JACAM is seeking a Desktop Support Analyst to manage Windows desktops, mobile devices, and related software. You will be the go-to contact for employee technology issues and maintain a responsive IT help desk.

Travel may be required. The role involves supporting Active Directory and Exchange, installing software, and troubleshooting hardware and network problems in a professional office environment.