Desktop Support Analyst — Global IT, AV & VC/Teams

Cambridge-Associate; New York (NY); On-site; USD 74,000 - 96,000; Full time

Job summary

Cambridge Associates is seeking a Desktop Support Analyst to provide on-site and remote technical assistance for hardware, software, and AV across offices worldwide. You will diagnose incidents, configure devices, and support end-user computing to keep operations smooth.

Key responsibilities include incident management, request fulfillment, AV support for Teams/Webex/Zoom, and inventory maintenance. The role requires Windows 11, Active Directory, VC/AV, and strong customer-service skills with

Qualifications

• BA/BSC degree preferred in technology or business.
• ITIL Foundation Level preferred.
• MCSA and/or A+ certification completed or in progress preferred.
• Windows 11 Certification preferred.

Responsibilities

• Incident Management: diagnose and resolve issues related to CA hardware, software, and VA/VDIs to ensure smooth operations.
• Record, track, and report on all incidents through to completion.
• Configure, deploy, maintain, and troubleshoot hardware including workstations, laptops, printers, and meeting room equipment.
• On-site and remote AV support for video conferencing (Teams/Webex/Zoom).
• Coordinate and complete tasks including new hire onboarding, access provisioning, and hardware upgrades.
• Maintain and update hardware inventory for end-user devices on-site.

Skills

Task execution

Relationship building

Problem solving

Prioritization

Communication

Windows 11

LAN/WAN

Ethernet

PC hardware

iOS support

Active Directory

VC/AV support

Virtual desktops

MS Office

Adobe Acrobat

ServiceNow

Education

BA/BS in Technology or Business

ITIL Foundation Level

MCSA and/or A+ certification

Tools

Microsoft Office

ServiceNow

Adobe Acrobat

Job description

Cambridge Associates is seeking a Desktop Support Analyst to provide on-site and remote technical assistance for hardware, software, and AV across offices worldwide. You will diagnose incidents, configure devices, and support end-user computing to keep operations smooth.

Key responsibilities include incident management, request fulfillment, AV support for Teams/Webex/Zoom, and inventory maintenance. The role requires Windows 11, Active Directory, VC/AV, and strong customer-service skills with