Desktop Support Analyst

Compunnel, Inc.; San Diego (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Compunnel, Inc. in San Diego, CA seeks a Desktop Analyst for a 6‑month assignment, working 8:00 AM – 4:30 PM. The role covers Tier 1 end‑user support, triaging tickets and maintaining Windows/macOS environments, plus hybrid A/V support for Zoom and room tech.

The position requires a Bachelor's degree or equivalent experience and 1–2 years of desktop support, with flexibility for occasional evenings/weekends. On‑site work in San Diego.

Qualifications

• Professional appearance: Clean-cut, polished and customer‑focused demeanor.
• Education: Bachelor’s degree or an equivalent combination of education and relevant work experience.
• Desktop Support Experience: 1–2 years of experience providing desktop support, help desk or end‑user technical support.
• Technical Proficiency: Strong experience supporting Windows and macOS, Microsoft 365, Adobe Acrobat, Zoom, IT ticketing systems, computer hardware, software, peripherals and basic networking.
• Background checks: Successful completion of 7 years of work and residence history, County and Federal criminal checks, comprehensive national criminal search and national sex‑offender registry.

Responsibilities

• Tier 1 Technical Support: Provide ticket triage, troubleshooting, diagnosing and resolving end‑user technical issues; manage user accounts, permissions and shared resources.
• Hybrid A/V Support: Support hybrid meetings and events, including Zoom, conference room technology, on‑site A/V equipment, microphones, displays and related hardware.
• Organization & Documentation: Maintain accurate technical documentation, follow established support processes and communicate effectively with end users and technical teams.
• Flexibility: Available to work occasional evenings and weekends to support meetings, special events and other business needs.

Skills

Professional appearance

Desktop support experience

Technical proficiency

Background checks

Education

Bachelor’s degree

Tools

Windows

macOS

Microsoft 365

Adobe Acrobat

Zoom

IT ticketing

Computer hardware

Peripherals

Basic networking

Job description

Job Title: Desktop Analyst. Duration: 6 months. Work hours: 8:00 AM – 4:30 PM.

Key Responsibilities

• Tier 1 Technical Support: Provide ticket triage, troubleshooting, diagnosing and resolving end‑user technical issues; manage user accounts, permissions and shared resources.
• Hybrid A/V Support: Support hybrid meetings and events, including Zoom, conference room technology, on‑site A/V equipment, microphones, displays and related hardware.
• Organization & Documentation: Maintain accurate technical documentation, follow established support processes and communicate effectively with end users and technical teams.
• Flexibility: Available to work occasional evenings and weekends to support meetings, special events and other business needs.

Required Qualifications

• Professional appearance: Clean‑cut, polished and customer‑focused demeanor.
• Education: Bachelor’s degree or an equivalent combination of education and relevant work experience.
• Desktop Support Experience: 1–2 years of experience providing desktop support, help desk or end‑user technical support.
• Technical Proficiency: Strong experience supporting Windows and macOS operating systems, Microsoft 365, Adobe Acrobat, Zoom, IT ticketing systems, computer hardware, software, peripherals and basic networking.
• Background checks: Successful completion of 7 years of work and residence history, County and Federal criminal checks, comprehensive national criminal search and national sex‑offender registry.

Preferred Qualifications

• Desktop Support Experience: 3 years of experience preferred.

Certifications

• Education verification completed for this role (see job description).