Desktop Support Analyst

Jobs via Dice; Eden Prairie (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) plan

Job summary

A technology solutions provider is seeking a skilled Desktop Support Analyst in Eden Prairie, Minnesota. The role involves providing critical technical support, managing hardware/software, and ensuring effective audiovisual systems. Candidates should have at least 1 year of desktop support experience and strong knowledge of Microsoft 365 applications. This full-time position offers benefits such as medical, dental, and a 401(k) plan.

Qualifications

• Minimum of 1 year of experience in a desktop support or related role.
• Excellent communication skills, both verbal and written.
• Strong knowledge of audio-visual systems and remote access solutions.

Responsibilities

• Install and configure Microsoft operating systems on employee computers.
• Troubleshoot and resolve issues with software applications.
• Provide support for audiovisual systems and remote access setups.
• Develop and update technical documentation.

Skills

Microsoft 365 Enterprise applications

Strong communication skills

Problem-solving skills

Collaboration with diverse teams

Job description

Desktop Support Analyst

We are looking for a skilled and proactive Desktop Support Analyst to join our team. This role involves providing critical technical support for employees, ensuring smooth operation of hardware, software, and audiovisual systems.

Responsibilities

• Install and configure Microsoft operating systems on employee computers to ensure functionality.
• Troubleshoot and resolve issues with software applications such as Microsoft Office, SharePoint, and Teams.
• Provide support for audiovisual systems, including Crestron controls, video conferencing tools, and remote access setups.
• Monitor and address ongoing technical issues promptly to minimize downtime.
• Develop and update technical documentation to support operational processes.
• Perform routine maintenance tasks, such as managing backups and ensuring antivirus updates are completed.
• Oversee hardware inventory and coordinate the distribution of equipment for new employees.
• Liaise with external vendors to resolve specialized technical problems.
• Communicate updates and progress effectively with IT managers and team members.
• Assist board members with technical needs during meetings and promote efficient use of technology across the organization.

Requirements

• Minimum of 1 year of experience in a desktop support or related role.
• Proficient in Microsoft 365 Enterprise applications, including SharePoint and Teams.
• Strong knowledge of audio‑visual systems and remote access solutions.
• Excellent communication skills, both verbal and written.
• Ability to create and maintain detailed technical documentation.
• Strong problem‑solving skills and the ability to manage multiple tasks simultaneously.
• Experience working collaboratively with diverse teams and stakeholders.
• Familiarity with managing hardware inventory and vendor coordination.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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