Desktop Support Analyst

MobileComm Professionals, Inc; Burlington (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

MobileComm Professionals, Inc is hiring a Desktop Support Analyst I in Burlington, MA. This role requires providing first-level technical support for desktop applications and diagnosing system failures. Candidates must have their own vehicle and pass a motor vehicle check as this is a driving position.

The ideal candidate will possess a Bachelor’s degree or equivalent, have at least 1-2 years of technical support experience, and be capable of multitasking effectively under pressure.

Qualifications

• 1-2 years related work experience in technical support.
• One year of relevant technical support experience.
• Valid driver's license with three years of active driving history.

Responsibilities

• Provide first level support to users of desktop applications.
• Diagnose hardware and software failures using established procedures.
• Perform remote and on-site servicing and repair of products.

Skills

Troubleshooting

Technical support experience

Knowledge of Wi-Fi networks

Customer service

Education

Bachelor's Degree or equivalent

High school diploma or equivalent

Tools

Microsoft Office 2013

Citrix

Toshiba laptop running Windows 7

Job description

Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft.

Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications.

Mobile phone accessibility is expected during this temporary assignment.

Candidates submitted must already have a Sprint mobile phone, for use as warranted.

This is a driving position. Must use own vehicle and pass motor vehicle check.

Position Summary

Provide technical support on operational or maintenance aspects of system equipment.

Diagnose mechanical, hardware, software and systems failures, using established procedures.

Basic technical understanding of Wi Fi networks, switches and routers.

Perform remote, on-site or in-house servicing and/or repair of company products/services.

• Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11
• Wyse Thin Appliance using Citrix
• Signature Capture Device
• Receipt Printer
• Corded Scanner

Position Requirements

Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines.

Reliable transportation as needed to move between sites throughout the day as necessary.

Qualifications

• Bachelor's Degree or equivalent
• 1-2 years related work experience
• High school diploma or equivalent
• One year technical support experience