Mobile Endpoint Specialist

Ascendion; Richmond (VA); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

Paid vacation time

Paid holidays

Job summary

A digital engineering solutions company is seeking a Mobile Endpoint Specialist in Richmond, Virginia. The role involves managing mobile devices, troubleshooting issues, and collaborating with various teams to enhance corporate mobile spend. Candidates should possess a high school diploma and relevant experience in IT support and asset management, especially with mobile devices and ServiceNow. The position offers a salary between $35,000-$40,000 annually, along with comprehensive benefits including medical and dental insurance, retirement plans, and paid time off.

Qualifications

• 2+ years of experience in Help Desk / L2 Support.
• 2+ years of experience in IT Asset Management.
• 1+ year of experience supporting mobile devices.
• 2+ years of experience with ServiceNow.

Responsibilities

• Troubleshoot and resolve mobile device hardware and software issues.
• Manage service plans and device provisioning.
• Build and maintain MDM environments for iOS and Android devices.
• Collaborate with Help Desk and Information Security teams.

Skills

Mobile device management

Troubleshooting

IT asset management

ServiceNow usage

Excel data analysis

Education

High School Diploma or equivalent

Tools

ServiceNow

Excel

GSheets

Job description

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands‑on experience
• Experience a community of change makers!

Join a culture of high‑performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role

Job Summary

We are seeking a Mobile Endpoint Specialist to support enterprise operations. This role is responsible for provisioning, deploying, and managing mobile devices across the organization while partnering with vendors and carriers to optimize corporate mobile spend. The ideal candidate will have strong experience in mobile device management, troubleshooting, and IT asset management.

Key Responsibilities

• Troubleshoot and resolve mobile device hardware and software issues
• Manage and optimize cellular services, including:
  • Service plan corrections
  • Adding/removing lines
  • Adjusting global plans
• Day-to-day device enrollment, provisioning, and monitoringfor smartphones
• Build, support, and maintain Mobile Device Management (MDM) environments for iOS and Android devices
• Ensure compliance with security and operational configurations
• Collaborate with internal teams such as:
  • Help Desk
  • Information Security
  • Network & Architecture teams
  • Identity Management
• Work closely with vendors and carriers to resolve technical issues
• Utilize ServiceNowfor asset and incident management
• Analyze and report data using Excel and GSheets formulas

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• 2+ years of experience in Help Desk / L2 Support
• 2+ years of experience in IT Asset Management
• 1+ year of experience supporting mobile devices
• 2+ years of experience with ServiceNow

Salary and Other Compensation

The annual [salary/hourly rate] for this position is between [$35,000- 40,000 annually]/[$20.00- $24.00 per hour]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!