Infrastructure Lead

Ascendion; Vancouver (WA); On-site; USD 100,000 - 112,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

5 personal days

10-15 days of paid vacation

6 paid holidays

Job summary

A leading digital engineering solutions company seeks a Technical Lead / Manager for its Vancouver office. This role involves strategic oversight of NOC operations, directing transformation programs, and ensuring system reliability. The ideal candidate should have over 10 years of experience in IT leadership, particularly in systems engineering or cloud services. Excellent communication skills and a strong grounding in infrastructure management are crucial. The position offers a salary range of $100,000 to $112,000 annually and comprehensive benefits including medical, dental, and retirement plans.

Qualifications

• Minimum 10+ years of engineering or IT leadership experience.
• Proven experience managing large-scale transformation programs.
• Expertise in Windows Server administration and virtualization technologies.

Responsibilities

• Lead strategic NOC transformation initiatives.
• Plan and manage projects end-to-end.
• Champion automation and AI-driven initiatives.

Skills

Leadership

Systems Engineering

Project Management

Automation

Stakeholder Management

Communication Skills

Education

Bachelor’s degree in Computer Science or related field

Tools

PowerShell

Python

Hyper-V

VMware

Azure

ITIL

Job description

Base pay range

$100,000.00/yr - $112,000.00/yr

About Ascendion

Ascendion is a fullservice digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Culture & Community

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands‑on experience

About the role

Job Title: Systems Lead

Role Overview

We are seeking a Technical Lead / Manager to oversee operations, infrastructure management, and transformation programs. This role combines strategic leadership with hands‑on technical expertise in systems engineering, ensuring operational excellence, reliability, and scalability across enterprise environment.

Key Responsibilities

• Lead strategic NOC transformation initiatives: Define scope, objectives, success metrics, and deliverables.
• Plan and manage projects end‑to‑end: Develop timelines, allocate resources, and track progress against milestones.
• Establish governance and communication frameworks: Drive stakeholder engagement, reporting, and executive updates.
• Champion automation and AI‑driven initiatives for operational efficiency.

Systems & Infrastructure Management

• Lead and mentor a team of 8+ engineers managing system and server operations.
• Oversee ticketing workflows and ensure timely resolution of issues.
• Manage and maintain Windows Server environments, including Active Directory (AD).
• Administer and troubleshoot Hyper‑V and VMware virtualization platforms.
• Ensure high availability and performance of infrastructure systems.
• Collaborate with cross‑functional teams to implement best practices for system security and scalability.

Compliance & Risk Management

• Ensure adherence to GDPR/DSR and ITIL best practices.
• Manage budgets, risks, and compliance across programs.
• Deliver dashboards and KPI summaries to leadership for visibility and decision‑making.

Required Qualifications

• Minimum 10+ years of engineering or IT leadership experience, preferably in NOC, distributed systems, or cloud service infrastructure.
• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
• Proven experience managing large‑scale transformation programs and infrastructure operations.
• Strong knowledge of ITIL best practices and governance frameworks.
• Expertise in Windows Server administration, Active Directory, and virtualization technologies (Hyper‑V, VMware).
• Experience with scripting and automation tools (PowerShell, Python).
• Familiarity with monitoring and ITSM tools (Datadog, Splunk, Zabbix, Grafana, Jira).
• Understanding of network infrastructure and cloud environments (Azure).
• Excellent stakeholder management, communication, and leadership skills.
• Ability to manage budgets, risks, and compliance.

Salary Range

The salary for this position is between $100,000 to $112,000 USD annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Long‑term disability insurance
• Short‑term disability insurance
• 5 personal days accrued each calendar year. Paid time off benefits meet the paid sick and safe time laws that pertain to the City/State.
• 10‑15 days of paid vacation time
• 6 paid holidays and 1 floating holiday per calendar year
• Ascendion Learning Management System

Join Us

Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Seniority level

Mid‑Senior level

Employment type

Full‑time

Industries

• Technology, Information and Internet