Field Support Technician (PC/Printer)

Ascendion; Phoenix (AZ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Disability insurance

Personal days

Paid time off

Holidays

Job summary

Ascendion is seeking a Field Support Technician (PC/Printer) to service client sites in Mather, CA and Phoenix, AZ. You will perform hardware repair, install software, and support laptops, desktops, POS and printers in a fast-paced environment, handling multiple issues with a customer-focused approach.

This on-site role demands physical activity (lift up to 50 pounds), overtime when needed, and clear communication with customers and internal teams to ensure service quality and timely resolution.

Qualifications

• On-site hardware repair experience and technical aptitude.
• High School diploma or equivalent with hardware training.
• Willingness to lift up to 50 pounds and work overtime when required.

Responsibilities

• Service PC/Printer on-site at client locations (Mather, CA and Phoenix, AZ).
• Configure hardware, software and simple network components; perform repairs.
• Interact with client management and internal teams to manage expectations.
• Educate customers about technology and document service events.
• Prioritize tasks and maintain adherence to contracts and budgets.

Skills

On-site hardware repair

Customer-facing

Troubleshooting

Physical fitness

Team coordination

Education

High School diploma or equivalent

Hardware technology training

College preferred

Job description

Ascendion is a full service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

Build the coolest tech for the world’s leading brands

Solve complex problems - and learn new skills

Experience the power of transforming digital engineering for Fortune 500 clients

Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Title: Field Support Technician (PC/Printer)

Location:

• Mather, CA
• Phoenix, AZ

Job Description:

• This customer facing, client's PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to client’s PC Products customers.
• Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors.
• Candidates must be self-contained, resourceful and determined for success.
• This is a team based group of self-starting, technical/mechanical delivery professional.
• This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both client's and customer management/teams.
• These teams are responsible for completely satisfied customers and helping to grow client’s business in a profitable manner and within budget.
• It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why.
• Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.

Demonstrated core competencies of success in this position are:

• Strong mechanical aptitude, working with tools and various alignment apparatus.
• Alignment with customer’s business needs while maintaining client’s contractual commitments.
• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.
• Able to balance and prioritize multiple activities and issues.
• Successful cause and effect understanding of financial perspectives on the business.
• Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
• Attention to detail and commitment to administrative responsibilities.
• Exercise solid business based decision making skills, taking appropriate risk to insure that both client’s and the customer’s business need are met.
• Independent thinking while adhering to standard technological/mechanical and business procedures.
• Industry / company knowledge that provides solid technology solutions and options to the customer.
• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.

Requirements:

• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
• Availability to work both scheduled and unscheduled overtime.
• Participate in assigned work during non-traditional workdays, holidays and shift work.
• Onsite customer facing experience.
• Technical/mechanical hardware repair experience.
• Demonstrated technical/mechanical aptitude for learning new technology.
• High School diploma or equivalent, plus additional hardware technology training. College preferred.

Thanks

Salary Range:$50,000 - $60,000 Annually -Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits:

• [medical insurance]
• [dental insurance]
• [vision insurance]
• [401(k) retirement plan]
• [long-term disability insurance [short-term disability insurance]
• [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertain to the City/ State]
• [10-15 days of paid vacation time]
• [6 paid holidays and 1 floating holiday per calendar year]