Desktop Support IV

Beacon Technologies; Madison (WI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and dental premiums

Job summary

Beacon Technologies in Madison, WI seeks a Desktop Support Technician for an onsite role with potential for one remote day per week. The team supports government employee devices, including mobile devices and iPads, with a focus on customer service and precise record-keeping. Relocation is not allowed and up to 10% travel may be required. The role collaborates with CMDS and 12 colleagues to onboard/offboard devices.

Qualifications

• 3–5 years in Office software and IT support.
• 2+ years deploying Apple devices and iOS.
• 2+ years managing mobile devices with MDM.
• 2+ years in a customer-facing IT role.
• Nice to have Cherwell / Ivanti ticketing experience.

Responsibilities

• Mobile Device Support across staff devices.
• Support telecommunications and EHR devices used by staff.
• Configure, deploy and distribute mobile devices across multiple sites within the state.
• Provide user training and one-on-one support to staff.
• Inventory, asset management, and device sanitization.

Skills

Microsoft Office

Apple/iOS deployment

Mobile Device Management

Customer service IT

Cherwell / Ivanti ticketing

Tools

Workspace ONE

AirWatch

Cherwell

Ivanti

Job description

Beacon Technologies is seeking a Desktop Support Technician for our client partner. This position is onsite in Madison, Wisconsin 5 days a week, with the possibility of remote work one day a week. Candidates must be CURRENT WI residents. Relocation is not allowed. Up to 10% travel is required for this position. This would be rare occurrences of 1-night stays within the state to other facilities or conferences. This person will be on a team with 12 other individuals and will be onboarding and offboarding government employee devices. This includes mobile devices, iPads, etc. Therefore, customer service and presentation skills are a key part of this role. Candidates should be detail oriented in their record keeping / inventory abilities

Top Required Skills & Years of Experience:

• 3-5 years Microsoft Office
• 2+ years with maintaining, updating, and deploying Apple Products / iOS
• 2+ years with Mobile Device Management (Workspace ONE / AirWatch)
• 2+ years' experience in a customer facing IT role
• Nice to Have Skills: 2+ years' experience within Cherwell / Ivanti Ticketing and assets management system

Essential Duties and Responsibilities:

• Mobile Device Support
• Support telecommunications and mobile devices, including iPhones and iPads, used by staff, and Electronic Health Records (EHR) at centers and institutions.
• Assist in supporting more than 5,000 mobile devices used by staff and county staff.
• Configure, deploy, and distribute mobile devices to staff located across multiple sites throughout the state.
• Provide technical assistance to users to ensure successful utilization of mobile devices and related services.
• Inventory and Asset Management
• Assist with the processing of returned mobile devices.
• Perform device sanitization, inventory tracking, and reconfiguration activities.
• Prepare devices for redeployment to meet ongoing business needs.
• Support inventory and billing management activities related to agency mobile devices.
• User Training and Support
• Provide one-on-one training for new hires and employees returning to the office.
• Assist users with mobile device setup, functionality, and operational questions.
• Work collaboratively with the CMDS team to ensure users receive timely and effective support.
• Device Maintenance and Security
• Assist with operational upgrades of issued mobile devices.
• Support operating system updates and device patching efforts.
• Help ensure mobile devices remain current and secure to reduce the risk of malware and other security threats.
• Assist with maintaining device readiness and operational reliability.
• Working Relationships
• Works closely with the BITS Communications and Mobile Device Support (CMDS) team.
• Provides support to staff, county staff, National Guard personnel, and other authorized mobile device users.
• Collaborates with agency personnel to support mobile device deployment, maintenance, and recovery processes.

About Beacon Technologies

Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.

Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affir mative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin,genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.