Desktop Role

Huxley; Boston (MA); Hybrid; USD 125,000 - 140,000; Full time

Job summary

Huxley in Boston is seeking a Desktop Engineer to support a global user base in a fast-paced, enterprise environment. The role blends hands-on desktop support with endpoint management, automation, and infrastructure troubleshooting to enhance performance and reliability.

The position operates on a hybrid schedule with four days onsite in Boston, MA, offering a base salary of $125k–$140k plus bonus and benefits.

Qualifications

• Experience in desktop engineering or service desk roles within enterprise environments.
• Strong knowledge of Active Directory, Azure, Windows 11, Intune/SCCM, Citrix, Exchange/Outlook, Teams/Webex.
• Experience troubleshooting across endpoint, network, and cloud environments.

Responsibilities

• Provide high-quality technical support for hardware, software, and end-user technology issues.
• Troubleshoot and resolve desktop, application, and connectivity problems.
• Manage tickets from intake to resolution with clear communication.
• Identify opportunities to automate repetitive tasks and improve support processes.
• Administer and support endpoint management tools, collaboration platforms, and business apps.
• Document troubleshooting steps and technical procedures.
• Collaborate with infrastructure, security, and application teams to resolve issues.

Skills

Desktop engineering

Service desk

End-user support

Active Directory

Azure

Windows 11

Intune/SCCM

Citrix

Exchange/Outlook

Teams/Webex

Networking

PowerShell

Job description

Desktop Engineer | Top Finance Firm | Boston, MA

Join a collaborative technology team supporting a global user base in a fast-paced, enterprise environment. This role combines hands-on desktop support, endpoint management, automation, and infrastructure troubleshooting to deliver a seamless end-user experience. You'll balance day-to-day technical support with project work focused on improving performance, reliability, and operational efficiency.

Work Environment:

Hybrid 4 days onsite/week (Boston, MA)

Compensation:

$125k - $140k Base + Bonus + Benefits

Key Responsibilities

• Provide high-quality technical support for hardware, software, and end-user technology issues.
• Troubleshoot and resolve complex desktop, application, and connectivity problems.
• Manage tickets from intake through resolution while maintaining excellent customer communication.
• Identify opportunities to automate repetitive tasks and improve support processes.
• Administer and support endpoint management tools, collaboration platforms, and business applications.
• Document troubleshooting steps, solutions, and technical procedures.
• Partner with infrastructure, security, and application teams to resolve issues and support technology initiatives.
• Participate in system upgrades, change management, and continuous improvement projects.

Desired Qualifications

• Strong experience in desktop engineering, service desk, or end-user support.
• Hands-on expertise with several of the following: Active Directory, Azure, Windows 11, Intune/SCCM, Citrix, Exchange/Outlook, Teams/Webex, Networking, and PowerShell.
• Experience troubleshooting across endpoint, network, and cloud environments.
• Strong communication skills with the ability to support both technical and non-technical users.
• Exposure to automation, scripting, or AI tools to improve operational efficiency.
• Highly organized, analytical, and customer-focused with a proactive problem-solving mindset.
• Financial services or regulated environment experience is a plus.

EOE Statement:

Specialist Staffing Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to base pay, direct-hire employees may be eligible for client offered benefits such as medical, dental, and vision coverage, and paid leave where required by applicable law. Eligibility may vary based on factors such as location and hire date and is subject to change.

To find out more about Huxley, please visit www.huxley.com