IT Support Engineer

Sybex Support Services; Dyersville (IA); On-site; USD 28,000 - 44,000; Full time

Job summary

Sybex Support Services is seeking a Desktop Support Technician in the United States. You will deliver technical support to employees, handle desktop and software issues, and assist with imaging and provisioning of devices. This role requires strong knowledge of endpoint management tools and Office 365, with hands-on troubleshooting for hardware and network problems.

Join our IT team to help ensure smooth operation and user productivity across the organization in a dynamic environment.

Qualifications

• Proficient in desktop support and IT troubleshooting.
• Experience with Windows 10/11 and Office 365.
• Familiarity with SCCM, Intune and AD environments.

Responsibilities

• Provide desktop and software support to employees.
• Troubleshoot hardware, printers, and network issues.
• Assist with imaging, Autopilot, and device provisioning.

Skills

ServiceNow

Active Directory

SCCM

Imaging/Autopilot

Intune

Office 365

Windows 10/11

Printer / hardware support

Network troubleshooting

Tools

ServiceNow

Active Directory

SCCM

Intune

Office 365

Job description

Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support.

Overview:

We are seeking a skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical support and troubleshooting assistance to our employees. This is a great opportunity to utilize your knowledge of network administration, technical support, and IT support to ensure the smooth operation of our ...