Desktop Engineer — Windows/macOS, SCCM/Intune, SLA Focus

Tata Consultancy Services; Vernon (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage

Dental & Vision

Disability Insurance

Pet Insurance

Job summary

Tata Consultancy Services in the United States is seeking a hands-on desktop support specialist to manage the day-to-day end-user technology operations. You will ensure device reliability and act as an escalation point for complex issues.

Responsibilities include Tier 2/3 deskside support, imaging/deployment using SCCM/Intune, and strict SLA adherence. The role also covers ticket management, SOP/KA documentation, and onsite hardware tasks for laptops, desktops, printers, and peripherals.

Qualifications

• Hands-on desktop support experience.
• Experience handling incidents and meeting SLAs.
• Familiarity with SCCM and Intune for deployment and management.

Responsibilities

• Handle day-to-day end-user technology operations.
• Provide Tier 2/3 deskside support.
• Ensure Windows/macOS device reliability; manage imaging/deployments (SCCM/Intune) and act as escalation point.
• Oversee ticket queues to ensure SLA compliance.
• Create and update SOPs and knowledge articles.
• Perform onsite hardware tasks: install, troubleshoot, and repair laptops, desktops, printers, and peripherals.

Skills

Desktop support

Incident management

SLA management

SCCM/Intune

Education

Bachelor of Computer Science

Job description

Tata Consultancy Services in the United States is seeking a hands-on desktop support specialist to manage the day-to-day end-user technology operations. You will ensure device reliability and act as an escalation point for complex issues.

Responsibilities include Tier 2/3 deskside support, imaging/deployment using SCCM/Intune, and strict SLA adherence. The role also covers ticket management, SOP/KA documentation, and onsite hardware tasks for laptops, desktops, printers, and peripherals.