Windows Desktop Engineer — Imaging & Support (Hybrid)

HealthVerity, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Equity program

Remote-friendly

In-office 3 days/week (Philadelphia)

Job summary

HealthVerity, Inc. seeks an experienced Desktop Support Engineer to own Windows imaging, deployment, and lifecycle management for our Windows laptop fleet.

You will be the go‑to expert for diagnosing hardware, software, and connectivity issues, communicating clearly with users and maintaining high customer-service standards. You will provide Tier 1/2 support, administer Active Directory and Microsoft 365, and partner with Security on endpoint compliance.

Qualifications

• Expert-level Microsoft Windows administration (Windows 10/11) and imaging
• 7–10 years of hands-on desktop/endpoint support in Windows
• Troubleshooting Windows hardware, software, drivers, OS, and network issues
• Imaging, provisioning, and deployment using SCCM/MDT/Intune or similar
• Strong AD, policy, and Microsoft 365 administration
• Networking fundamentals: Wi-Fi, VPN, TCP/IP, DNS, DHCP
• Clear communication with technical and non-technical users
• Customer-service orientation and ability to prioritize multiple issues

Responsibilities

• Own Windows 10/11 imaging, configuration, patching, and lifecycle management with SCCM/MDT/Intune/Autopilot
• Provide Tier 1/2 escalation support for Windows hardware and software issues
• Administer Active Directory accounts, group policies, and Microsoft 365 for end users
• Support end users in person and remotely via ticketing and remote-control tools
• Provision and deploy laptops for new hires, ensuring timely imaging and software setup
• Maintain accurate IT asset inventory, warranty tracking, and licensing compliance
• Collaborate with Security on endpoint compliance and patch cadence
• Identify recurring issues and recommend tooling improvements to reduce tickets

Skills

Windows administration

Desktop support

Active Directory

Intune/Autopilot

Networking basics

Customer service

Windows imaging

Education

No degree required specified

Tools

SCCM

MDT

Intune/Autopilot

Microsoft 365 Admin

Job description

HealthVerity, Inc. seeks an experienced Desktop Support Engineer to own Windows imaging, deployment, and lifecycle management for our Windows laptop fleet.

You will be the go‑to expert for diagnosing hardware, software, and connectivity issues, communicating clearly with users and maintaining high customer-service standards. You will provide Tier 1/2 support, administer Active Directory and Microsoft 365, and partner with Security on endpoint compliance.