Desktop Support Engineer

Tata Consultancy Services Limited

Toledo (OH)

On-site

USD 50,000 - 70,000

Full time

4 days ago

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Benefits offered by this job

Comprehensive Medical Coverage

401K Plan

Commuter Benefits

Certification & Training Reimbursement

Vacation & Holidays

Legal & Financial Assistance: 401K+Bon

Job summary

Tata Consultancy Services Limited in Toledo, OH is seeking a PC/Laptop/Desktop support engineer to manage end-to-end PC lifecycle management, including imaging, deployment, data migration, and end-of-lease processes. The role involves direct user support via phone, email, chat, or on-site visits.

The ideal candidate will have strong analytical skills, experience with SCCM and Office 365, and the ability to coordinate with asset teams and vendors while ensuring updates and knowledge base articles

Qualifications

Bachelor of Computer Science or equivalent.
Strong analytical and problem-solving abilities.
Good communication skills.
Experience troubleshooting on Laptop/Desktops/Mobile devices.
Knowledge of imaging PCs using SCCM environment.

Responsibilities

Coordinate PC LCM projects end to end with site contacts.
Install applications and migrate data as required.
Coordinate with asset team for timely asset updates on receipt or shipment.
Pack and unpack PCs from vendors or sites.
Return end-of-lease PCs to the lessor.
Create/update knowledge base for new issues.
Assist users via Phone/Email/chat or on-site visits.
Support onboarding by deploying new PCs and collecting old ones during offboarding.
Escalate incidents with proper documentation to technicians.