Desktop Engineer - Windows & Imaging Specialist

TEKsystems; United States; On-site; USD 63,094,000 - 80,231,000; Full time

Job summary

TEKsystems in Frankfort, KY is seeking a Desktop Engineer to provide hands-on desktop, laptop, and mobile device support, including imaging and deployment, hardware/software troubleshooting, and end-user assistance. The role works with IT teams to resolve issues, manage incidents in the ticketing system, and document procedures.

It is a contract position based in Frankfort with standard business hours. Pay range is $22.00–$28.00 per hour, with benefits eligibility as described; travel to

Qualifications

• Experience supporting Windows desktop operating systems and enterprise productivity applications.
• Strong hardware and software troubleshooting skills.
• Knowledge of desktop deployment, imaging, and endpoint configuration.
• Experience providing Tier 2 end-user support in a corporate environment.
• Familiarity with directory services, endpoint management, patching, and device administration.
• Experience working with ticketing systems and service management processes.
• Strong customer service and communication skills.
• Ability to work effectively in a team environment.
• Ability to learn new technologies and retain technical knowledge.
• Professional and customer-focused approach to support.

Responsibilities

• Administer and support desktop computers, laptops, mobile data devices, and associated peripherals.
• Provide hardware and software troubleshooting and support for end-user devices and business applications.
• Assist with installation, maintenance, and support of technology equipment in mobile and field-based environments.
• Coordinate with third-party support providers when necessary to resolve workstation-related issues.
• Collaborate with Tier 1 and Tier 3 support teams to troubleshoot and elevate technical issues.
• Manage and document incidents, requests, and resolutions within the IT ticketing system.
• Deploy, configure, image, and maintain endpoint devices.
• Support printers, peripheral devices, and related technology equipment.
• Create and maintain technical documentation and knowledge base articles.
• Perform additional technical duties and support activities as assigned.

Skills

Windows support

Troubleshooting

Imaging

End-user support

Ticketing

AD/Identity mgmt

Endpoint management

Patch management

Scripting (basic)

Team collaboration

Tools

Active Directory

Endpoint management tools

Device imaging

Scripting (basic)

Job description

TEKsystems in Frankfort, KY is seeking a Desktop Engineer to provide hands-on desktop, laptop, and mobile device support, including imaging and deployment, hardware/software troubleshooting, and end-user assistance. The role works with IT teams to resolve issues, manage incidents in the ticketing system, and document procedures.

It is a contract position based in Frankfort with standard business hours. Pay range is $22.00–$28.00 per hour, with benefits eligibility as described; travel to