Desktop Support Engineer

Harvey Nash; Frankfort (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

Harvey Nash in Frankfort, KY is seeking a skilled Technical Support Technician to ensure efficient IT operations and high levels of customer satisfaction. The position is 100% onsite at our Frankfort location.

You will install, troubleshoot, and repair devices in a Windows-based environment, configure hardware and software, provide desktop support, and manage ticket requests via ServiceNow. Strong communication and customer service skills are essential for success.

Qualifications

• Install, troubleshoot and repair devices in a Windows-based environment.
• Configure and set up hardware and software.
• Provide desktop support and manage ticket requests via ServiceNow.
• Background in Desktop Support or similar roles.
• Communicate effectively to resolve client issues.
• Excellent communication and customer service skills.

Responsibilities

• Provide desktop support and resolve client IT issues in a timely manner.
• Manage ticket requests via ServiceNow and document resolutions.
• Install, configure, troubleshoot, and repair devices in a Windows environment.
• Communicate clearly with customers to ensure satisfaction.

Skills

Desktop support

Windows troubleshooting

Hardware configuration

Software setup

ServiceNow

Customer service

Job description

Location: Frankfort, KY 100% Onsite (Local candidates only)

Long term Indefinite contract

About the Role:

We're looking for a skilled Technical Support Technician to ensure efficient IT operations and customer satisfaction.

Required Skills

• Install, troubleshoot, and repair devices in a Windows-based environment.
• Configure and set up hardware and software.
• Provide desktop support and manage ticket requests via ServiceNow.
• Background in Desktop Support or similar roles.
• Communicate effectively to resolve client issues.
• Excellent communication and customer service skills.