OSS Technician

VDart Inc; San Jose (CA); On-site; USD 55,000 - 85,000; Part time

Job summary

VDart Inc. in San Jose, CA is seeking an OSS Technician to provide onsite and remote IT support for employees, resolving hardware, software, OS, and account issues with a focus on customer experience.

You will assist with onboarding, conference room tech, endpoint deployment, and engineering-specific support in a fast-paced enterprise environment.

Qualifications

• Experience in desktop support for Windows and Linux.
• Experience with SCCM.

Responsibilities

• Provide Tier 1 and Tier 2 desktop support for Windows and Linux via walk-up, remote sessions, phone, and Teams.
• Diagnose and resolve hardware, software, networking, VPN, authentication, printing and OS issues.
• Image, configure, deploy, and maintain laptops/workstations using SCCM and enterprise deployment standards.
• Prepare and configure workstations for new hires with monitors, docking stations, and required software.
• Support onboarding by ensuring new employees have functional equipment and access to resources.
• Troubleshoot Active Directory accounts, MFA, VPN connectivity, and endpoint configuration.
• Assist engineering with Linux workstation and VDI support, including CentOS/Red Hat.
• Configure user access to network shares following security policies.
• Maintain conference room AV systems for reliable meetings.
• Participate in IT service events and preventative maintenance.

Skills

Windows administration

Linux administration

SCCM

Active Directory

Microsoft 365

Remote support

VPN & MFA

Hardware diagnostics

Customer service

Enterprise desktop support

AV / Conference Room support

Tools

SCCM / Microsoft Endpoint Configuration Manager

Job description

Role : OSS Technician

Location : San Jose, CA (Onsite)

Contract

The OSS Technician provides both in-person and remote IT support for employees, ensuring timely resolution of hardware, software, operating system, and account-related issues while delivering an excellent customer experience. This role supports day-to-day IT operations, employee onboarding, conference room technology, endpoint deployment, and engineering-specific support in a fast-paced enterprise environment.

Primary Responsibilities

• Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk-up support, remote sessions, phone, and Microsoft Teams (Minimal MacOS Support).
• Diagnose and resolve hardware, software, networking, VPN, authentication, printing, peripheral, and operating system issues.
• Image, configure, deploy, and maintain laptops and workstations using SCCM, AutoPilot and enterprise deployment standards.
• Prepare and configure workstations for new hires, including monitors, docking stations, peripherals, network connectivity, and required software.
• Support onboarding activities by ensuring new employees receive fully functional equipment and access to required resources.
• Troubleshoot Active Directory account issues, password resets, Multi-Factor Authentication (MFA), VPN connectivity, BIOS updates, driver installations, and endpoint configuration.
• Assist engineering teams with Linux workstation and Virtual Desktop Infrastructure (VDI) support, including CentOS and Red Hat environments.
• Configure user access to network shares and organizational resources while following established security policies.
• Maintain and troubleshoot conference room audiovisual systems to ensure reliable meeting experiences.
• Participate in IT service events, endpoint health initiatives, and preventative maintenance activities, including device security checks and performance optimization.
• Document troubleshooting steps, follow established IT procedures, and elevate complex issues to appropriate engineering or infrastructure teams.
• Maintain high customer satisfaction while balancing service quality, response time, and company standards.

Preferred Skills

• Windows, and Linux administration
• SCCM / Microsoft Endpoint Configuration Manager
• Active Directory
• Microsoft 365
• Remote support (Teams, Zoom, Remote Desktop)
• VPN & MFA troubleshooting
• Hardware diagnostics and repair
• Customer service and communication
• Enterprise desktop support
• AV / Conference Room support