Desktop Engineer I

Advisor Group; La Vista (NE); Hybrid; USD 53,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time off

Volunteer days

Job summary

Osaic is seeking a Desktop Engineer I in La Vista, NE to maintain workstation toolsets, deploy hardware, OS and software for enterprise PCs. You will assist staff with installation, configuration and ongoing usability of desktops and laptops, peripherals and software.

The role requires at least three years in a computer-support role, proficient Windows skills, strong customer-focused communication, and the ability to lift 50 lbs. On-site/hybrid schedule, healthcare and 401k benefits included.

Qualifications

• Associates degree in IT/IS-related area or equivalent experience.
• Minimum of three years’ prior experience in a computer support role.
• Proficient in a Windows environment and MS Office applications.

Responsibilities

• Hardware and software deployment and image management for enterprise workstations.
• Provide hardware, OS and software support; troubleshoot laptop/Desktop issues.
• Image and prepare laptops for new hires and refresh cycles; sanitize devices.

Skills

Windows proficiency

MS Office

Customer-facing skills

Communication skills

Time management

Education

Associates degree in IT/IS-related field

Tools

ServiceNow

BitLocker

Job description

Desktop Engineering Opportunity in Financial Services

Desktop Engineer I

Location: 12325 Port Grace Blvd, La Vista, NE 68128

Osaic is not considering remote candidates at this time.

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule

Role Type: Full time

Salary: $53,000-$62,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days, and much more. To view more details of what you can look forward to, visit our careers page:Osaic Benefits.

Summary

This position will be responsible for maintaining the current tool set defined for each workstation within the organization as well as deployment, issuing and management of hardware, operation systems and software to all enterprise workstations. Assist staff with the installation, configuration and ongoing usability of desktop/laptop computers, peripheral equipment and software.

Responsibilities

• Hardware support – Investigate, resolve, manage, and inventory all department responsible devices.

• Software support – Configure, reload, update and troubleshoot all company-approved software.

• Image and prepare laptops for new hires, laptop refreshes, and break/fix situations.

• Sanitizing laptops following company written procedures.

• Troubleshoot and resolve BitLocker client security tool situations.

• Responsible for activities around major rollouts and releases including planning for deployments, communication and problem tracking and resolution.

• Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure timely follow-up and resolution.

• Manage/update projects, tasks, licenses, and lists.

Education Requirements

• Associates degree in IT/IS-related area of study from a two-year college or technical school or three-year related experience, or an equivalent combination of education and experience.

Basic Requirements

• Minimum of three years’ prior experience in a computer support role, supporting both in office and external users.

• Proficient in a Windows environment, platforms, applications, and in the use of MS Office software such as Word, Excel, Outlook.

• Superior customer-facing skills, ability to maintain a professional demeanor, and to interact with all levels within the organization.

• Strong interpersonal, verbal, written and listening communication skills.

• Ability to prioritize multiple tasks successfully without losing composure and compromising productivity.

• Must be able to demonstrate organizational, planning, and time management skills.

• Ability to see an issue to resolution, document a solution and share with fellow team members, or when possible, eradicate the root cause.

• Proficient in the use of trouble ticketing systems such as Service Now.

• Innovative and resourceful approach to problem solving.

• Able to lift and carry 50 lbs.

Preferred Requirements

• Compti A+

• ITIL Foundation certificate

Equal Opportunity Employer

Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

Eligibility

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic.

Unqualified Applications

Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Recruiting Agencies

Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.