Desktop Engineer - 2nd Shift - Newark, NJ

STI; Newark (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

STI in Newark, NJ is seeking a qualified Desktop Engineer for our 2nd shift on a 24/7 team. You will troubleshoot computer issues and support customers in person, by phone, email, and remote access tools.

Responsibilities include hardware/software installation, AD and Exchange management, imaging, data migrations, asset records, and collaboration with IT and SLA teams. Experience with Windows AD/Office 365, networking basics, and printer troubleshooting required.

Qualifications

• College degree or 4-6 years' experience required.
• Experience troubleshooting hardware and software on desktop/laptop computers.
• Experience with Windows Active Directory and Office 365.

Responsibilities

• Install hardware and software on workstations.
• Set up and maintain network and telecommunications systems.
• Troubleshoot LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system as needed.
• Manage Windows Active Directory and Exchange.
• Re-image computers, perform data migrations and restorations.
• Collaborate with IT and SLA teams on projects.
• Maintain accurate asset management records.
• Coordinate with vendors on repair/maintenance of IT equipment.

Skills

Desktop troubleshooting

Remote troubleshooting

Customer service

Communication skills

SLA collaboration

Scripting language

ITIL basics

Printer troubleshooting

Vendor coordination

Education

College degree or 4-6 years' experience

Tools

Active Directory

Exchange

Office 365

DHCP

DNS

LAN/WAN

Airwatch

Job description

We are looking for a qualified Desktop Engineer for out 2nd shift, 24/7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools.

Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.

• Install hardware and software on workstations.
• Set up and maintain network and telecommunications systems.
• Troubleshoot LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system, when necessary.
• Manage Windows Active Directory and Exchange.
• Re-image computers, perform data migrations and restorations.
• Work closely with other IT employees on system maintenance and configuration projects.
• Work closely with other SLA employees on interdepartmental projects.
• Maintain accurate asset management records.
• Work with vendors and manufacturers on repair and maintenance of IT equipment.
• College degree and/or 4-6 years' experience.
• Ability to help employees solve hardware and software problems.
• Experience with Windows Active Directory& Office 365.
• Experience troubleshooting network issues in large office setups.
• Experience supporting and troubleshooting printer systems.
• Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
• Strong customer service and communication skills.
• Experience with a scripting language preferred.
• Must be able to work on Saturdays and certain Holidays.
• Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
• MDM experience, specifically Airwatch, is a plus.