Desktop Consultant

Stellent IT LLC; Newark (NJ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Airwatch MDM familiarity

Job summary

Stellent IT LLC in Newark, NJ is seeking a Desktop Engineer for the 3rd shift to join a 24x7 on-site support team. You will troubleshoot hardware and software, assist users by phone, email, and remote access, and manage tickets.

The role requires 4-6 years of experience, college degree, and strong knowledge of Windows AD/Exchange, DHCP/DNS, and printer systems; weekend shifts and holidays required; Airwatch MDm a plus.

Qualifications

• College degree and/or 4-6 years' IT experience.
• Experience with Windows Active Directory and Office 365.
• Experience troubleshooting network issues in large office setups.
• Experience supporting and troubleshooting printer systems.
• Familiarity with DHCP, DNS, LAN, WAN, and other networking concepts.
• Strong customer service and communication skills.
• Experience with a scripting language preferred.
• Must be able to work on Saturdays and certain Holidays.
• Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
• MDM experience, specifically Airwatch, is a plus.

Responsibilities

• Provide level 1 & 2 desktop support onsite on rotating shift.
• Troubleshoot hardware and software issues.
• Utilize ticketing system to manage requests.
• Manage Windows Active Directory and Exchange.
• Collaborate with IT staff on maintenance and projects.
• Maintain asset records and coordinate with vendors.

Skills

Troubleshoot desktop LAN, server, Wi‑F

Ticketing system management

Windows Active Directory & Exchange

Education

College degree or 4‑6 years IT experience

Tools

Airwatch

Job description

Role - 3rd Shift - Desktop Consultant

Location NEW JERSEY TRANSIT 2 Gateway Plaza NEWARK, NJ 07102

Duration: Start Date: 09/07/2026 & End Date: 02/05/2027

Interview: Both Phone and In Person
Work Arrangement: Fully Onsite

Visa : USC, GC, GC- EAD, H4-EAD

Job description:

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully On-Site support role to troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.

Utilize ticketing system to track email submissions and managing phone support efforts.

Manage Windows Active Directory and Exchange.

Work closely with other IT employees on system maintenance and configuration projects.

Work closely with other employees on interdepartmental projects.

Maintain accurate asset management records.

Work with vendors and manufacturers on repair and maintenance of IT equipment.

College degree and/or 4-6 years' experience

Ability to help employees solve hardware and software problems.

Experience with Windows Active Directory& Office 365.

Experience troubleshooting network issues in large office setups.

Experience supporting and troubleshooting printer systems.

Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.

Strong customer service and communication skills.

Experience with a scripting language preferred.

Must be able to work on Saturdays and certain Holidays.

Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.

MDM experience, specifically Airwatch, is a plus.

Required / Desired Skills

Skill Required / Desired Amount of Experience

• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues. Required 5 Years
• Utilize ticketing system to track email submissions and managing phone support efforts. Required 5 Years
• Manage Windows Active Directory and Exchange. Required 5 Years