Desktop & Endpoint Support Technician

Stefanini North America and APAC; Dalhart (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

Job summary

Stefanini North America and APAC in Dalhart, TX is seeking an IT Help Desk Technician to provide desktop and peripheral support, in person and remotely as needed.

You will diagnose hardware and software issues, configure devices, manage Active Directory tasks, and support Microsoft 365 apps, VPN, printers, and security tools. This role emphasizes customer service, documentation, and adherence to security standards in a fast-paced environment.

Qualifications

• 1-2+ years in corporate desk-side or hardware support.
• Experience supporting Windows 10/11.
• Experience with Lenovo PCs hardware.
• Active Directory basic administration.
• MS 365 apps including Teams, Outlook, SharePoint.
• VPN connectivity troubleshooting.
• Printers and peripherals support.
• Endpoint security tools like Defender and BitLocker.
• CompTIA certs preferred.
• Strong customer service and communication skills.

Responsibilities

• Provide in-person and remote desktop and peripheral support.
• Diagnose and repair hardware and software issues on desktops and laptops.
• Perform workstation builds, imaging, OS installs, and system refreshes.
• Manage Active Directory tasks such as password resets and account unlocks.
• Support Microsoft 365 apps and VPN connectivity.
• Troubleshoot network connectivity and printer issues.
• Maintain inventory and asset records throughout lifecycle.
• Deliver clear communication and professional customer service.

Skills

Windows support

Active Directory

Microsoft 365

Network troubleshooting

VPN support

Printer support

Endpoint security

Customer service

Education

CompTIA A+/Network+/Security+

Tools

SCCM

RDP

Ticketing systems

Asset management

Job description

Stefanini North America and APAC in Dalhart, TX is seeking an IT Help Desk Technician to provide desktop and peripheral support, in person and remotely as needed.

You will diagnose hardware and software issues, configure devices, manage Active Directory tasks, and support Microsoft 365 apps, VPN, printers, and security tools. This role emphasizes customer service, documentation, and adherence to security standards in a fast-paced environment.