Desktop Deployment & IT Support Technician

firstPRO, Inc

Shillington (Berks County)

On-site

USD 45,000 - 70,000

Full time

5 days ago

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Job summary

firstPRO, Inc is seeking a dependable Desktop Services PC Service Technician to join our team in Reading, PA. This role blends hands-on technical support with physical workstation setup and relocation tasks.

Training will be provided, and the ideal candidate is reliable and adaptable in a fast-paced environment. Key duties include configuring, imaging, and deploying desktops and laptops, setting up monitors and peripherals, supporting office relocations, and handling 10–15 tickets daily.

Qualifications

Prior experience with PC support is required.
Familiarity with Microsoft Intune, ServiceNow, Eracent, or Footprints.
Strong troubleshooting and problem‑solving skills.
Ability to manage multiple tasks in a fast-paced environment.
Excellent communication and teamwork skills.
Strong attention to detail and organizational ability.
Ability to lift and move IT equipment and walk between locations regularly.

Responsibilities

PC Setup & Deployment: Configure, image, and deploy desktops and laptops; coordinate with end users; install peripherals.
Reimaging & Device Preparation: Reimage devices and stage equipment per user roles and standards.
Software Support: Perform software installations and transfers; communicate with end users as needed.
Department Moves: Support office relocations, including disconnection, transport, and reinstallation of IT equipment.
Ticket Management: Handle 10–15 tickets per day; balance new equipment requests and break/fix tasks; coordinate with other teams.