Entry-Level IT Service Desk Technician — Path to Tier II

Unió Digital; Tucson (AZ); On-site; USD 38,000 - 56,000; Full time

Job summary

Unió Digital is seeking a Tier I Service Desk Technician in Tucson, AZ to provide initial IT support, triage tickets, and document every interaction. This entry-level role offers a clear progression path to Tier II within 12–18 months for the right candidate, with on-site work and growth opportunities in a managed IT client environment.

You’ll resolve common issues like password resets, M365 troubleshooting, and basic networking, while keeping detailed notes and escalating complex problems with

Qualifications

• Answer inbound tickets and phone calls from managed IT clients.
• Resolve Tier 1 issues: password resets, M365 troubleshooting, printer issues, basic networking.
• Document every ticket with clear notes and resolution detail.
• Escalate complex issues to Tier II/III with full context.
• Maintain and improve internal knowledge base articles.

Responsibilities

• Answer inbound tickets and phone calls from managed IT clients.
• Resolve Tier 1 issues: password resets, M365 troubleshooting, printer issues, basic networking.
• Document every ticket with clear notes and resolution detail.
• Escalate complex issues to Tier II/III with full context.
• Maintain and improve internal knowledge base articles.

Skills

Microsoft 365

Windows 10/11

Networking basics

Written communication

Education

CompTIA A+ or equivalent

Tools

HaloPSA

Job description

Unió Digital is seeking a Tier I Service Desk Technician in Tucson, AZ to provide initial IT support, triage tickets, and document every interaction. This entry-level role offers a clear progression path to Tier II within 12–18 months for the right candidate, with on-site work and growth opportunities in a managed IT client environment.

You’ll resolve common issues like password resets, M365 troubleshooting, and basic networking, while keeping detailed notes and escalating complex problems with