Desktop & Classroom Technology Specialist

Loyola High School Of Baltimore Inc.; Towson (MD); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Leave

Tuition Discount

Other benefits

Job summary

Loyola Blakefield seeks a Desktop Administrator in Towson, MD to support faculty, staff, and students with Microsoft Surface devices, software, and classroom technology. You will resolve problems, configure devices, and coordinate with Help Desk and Network teams in a diverse campus environment.

Required experience includes Windows 11, MDT/Intune, and Office 365 management, plus strong customer service and communication skills. This is a full-time on-site role with comprehensive benefits.

Qualifications

• Associates degree or equivalent software industry experience.
• Experience supporting Windows 11.
• Experience troubleshooting hardware/software issues on various platforms including Surface and mobile devices.
• Experience with Microsoft MDT and Intune platforms.
• Experience with the Microsoft Office 365 management.
• Customer Service Experience a must.

Responsibilities

• Assist Faculty, Staff, and Students with the installation, configuration, and ongoing usability of devices and software.
• Work with vendor support contacts to resolve technical problems with computing equipment and software.
• Coordinate with Help Desk and Network Staff to diagnose and resolve issues from end users.
• Interact with multiple platforms in a client/server environment, including cloud/conferencing systems and admin services.
• Train faculty and staff on hardware and software use and upgrades.
• Maintain and upgrade classroom technology and conferencing systems as needed.

Skills

Customer service

Communication

Problem solving

Education

Associates degree or equivalent software industry experience

Tools

Microsoft MDT

Intune

Office 365

Surface devices

Windows 11

Job description

Loyola Blakefield seeks a Desktop Administrator in Towson, MD to support faculty, staff, and students with Microsoft Surface devices, software, and classroom technology. You will resolve problems, configure devices, and coordinate with Help Desk and Network teams in a diverse campus environment.

Required experience includes Windows 11, MDT/Intune, and Office 365 management, plus strong customer service and communication skills. This is a full-time on-site role with comprehensive benefits.