Desktop Support Technician – Windows & Office 365

Imperative Logistics Group; Laredo (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k + matching contribution

HSA + matching contribution

Paid Time Off

Life Insurance

Disability insurance

Job summary

Imperative Logistics Group is seeking a Desktop Support specialist to deliver high-quality technical assistance for business-critical functions. You will install, configure, and maintain Windows 10 workstations, Office 365, printers, scanners, and related peripherals, while building and managing the hardware/software inventory.

The role includes on-site and remote support, incident response, and collaboration with IT staff to keep systems secure and available.

Qualifications

• 0-3 years’ experience providing help desk support in an enterprise Windows environment.
• Experience with Windows 10, Office 365, and HP printers in a networked environment.
• Ability to troubleshoot hardware, software, and network problems in person and remote.
• Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize.
• Strong initiative and the ability to work successfully in an environment with minimal direction.

Responsibilities

• Provide high quality desktop/technical support to users for business critical functions.
• Build, deploy and manage computers and peripherals as well as maintaining the inventory.
• Assist with day to day IT help desk operations including desktop systems upgrades and maintenance.
• Respond to requests for technical assistance in person, via phone, and electronically.
• Provide onsite support for remote locations as required.
• Maintain hardware/software inventory.
• Monitor spam filters and troubleshoot computer hardware, software or network issues.
• Establish connectivity of smartphones to company email system and MDM.
• Aid monitoring, response and intervention for IT related security incidents and site outages.
• Other duties as assigned.

Skills

Help desk

Windows 10

Office 365

Network support

Printer troubleshooting

Remote support

Tools

MDM

Job description

Imperative Logistics Group is seeking a Desktop Support specialist to deliver high-quality technical assistance for business-critical functions. You will install, configure, and maintain Windows 10 workstations, Office 365, printers, scanners, and related peripherals, while building and managing the hardware/software inventory.

The role includes on-site and remote support, incident response, and collaboration with IT staff to keep systems secure and available.