Senior IT Desktop & Imaging Specialist – Campus

Bowie State University; Bowie (MD); On-site; USD 48,000 - 58,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription coverage

Long-term disability

Life insurance

Paid time off

Paid holidays

Tuition remission

Supplemental retirement

Job summary

Bowie State University is seeking an IT Computer Operator Sr. to provide advanced desktop support for faculty, staff, and students on campus. You will diagnose hardware and software issues, deploy new devices, and maintain IT infrastructure.

The role requires strong communication, ticketing experience, and familiarity with Windows/macOS. Join a team that maintains campus technology and supports teaching labs and classrooms.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in a desktop support or technical helpdesk role.
• Proficiency in Windows and macOS environments.
• Familiarity with remote support tools, ticketing systems, and Active Directory.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Certifications such as CompTIA A+, Network+, or ITIL.
• Experience in an academic or enterprise IT environment.

Responsibilities

• Deliver responsive technical assistance via phone, remotetools, ticketing system, and in-person support
• Provide second-level support for desktops, laptops, printers, and peripheral devices
• Diagnose and resolve hardware and software issues, including operating systems, standard applications, and connectivity problems
• Install, configure, and troubleshoot software applications and system updates
• Stage and deploy newly purchased PCs and printers, including system setup, software installation, user data migration, and user orientation
• Assist with imaging and deployment of devices across campus
• Perform preventive and scheduled maintenance on instructional and administrative computers to mitigate virus threats and ensure optimal performance
• Support classroom and lab technology setups, including AV equipment and instructional software
• Conduct software refreshes in computer labs prior to each semester and verify required applications are installed and functioning
• Maintain accurate records of support activities, configurations, and asset inventory using the ticketing system
• Record, track, and elevate support cases as needed to ensure timely resolution
• Provide guidance and training to users on basic IT procedures, security best practices, and software usage
• Collaborate with other IT staff to solve complex technical issues
• Ensure compliance with institutional IT policies, procedures, and security standards
• Perform other duties as assigned to support evolving needs of the IT department

Skills

Windows/macOS expertise

Remote support tools

Ticketing systems

Active Directory

Strong communication

Problem solving

Multi-project management

Education

Associate’s degree in IT/CS or related field

Tools

Active Directory

Ticketing systems

Job description

Bowie State University is seeking an IT Computer Operator Sr. to provide advanced desktop support for faculty, staff, and students on campus. You will diagnose hardware and software issues, deploy new devices, and maintain IT infrastructure.

The role requires strong communication, ticketing experience, and familiarity with Windows/macOS. Join a team that maintains campus technology and supports teaching labs and classrooms.