Desktop Administrator

Tata Consultancy Services; Olathe (KS); On-site; USD 65,000 - 85,000; Full time

Job summary

Tata Consultancy Services in the United States seeks a Desktop Support Specialist with 4-5 years of experience managing laptops/desktops on Windows 7/10/11. The role emphasizes L2 support for desktops, laptops, printers, and mobile devices, with SCCM and Intune management.

Strong diagnostic and communication skills are essential, along with experience using ITSM tools (ServiceNow, Remedy, Jira) and remote support platforms (Bomgar, LogMeIn, MS Teams).

Qualifications

• 4-5 years of desktop support experience on Windows 7/10/11.
• Install/upgrade of Windows 11 on laptops/desktops.
• Resolve OS and hardware issues for desktops/laptops.
• Provide L2 support for desktops, laptops, printers, mobile devices, and peripherals.
• Diagnose and troubleshoot user issues including account setup, network config, and apps.
• Perform OS installations, upgrades, patches, and driver updates.
• Use EUC tools like SCCM and Intune for patching and device mgmt.
• Install and configure hardware/software/applications.
• Experience with ticket systems like ServiceNow, Remedy, Jira.
• Remote support via Bomgar, LogMeIn, MS Teams.
• Coordinate hardware repairs with vendors.
• Familiar with endpoint security tools (AV, encryption, Trend Micro).
• Work with cross-functional teams; ensure SLA for tickets.

Responsibilities

• Provide desktop support for Windows 10/11 environments.
• Manage endpoint patching with SCCM and device management with Intune.
• Troubleshoot OS, hardware, and software issues and document resolutions.
• Utilize ITSM tools (ServiceNow, Remedy, Jira) for ticketing and SLAs.
• Offer remote assistance using Bomgar, LogMeIn, MS Teams.
• Coordinate vendor repairs and warranty services as needed.
• Maintain security posture with AV and encryption tools.
• Collaborate with teams to resolve escalated incidents promptly.

Skills

Windows 10/11 administration

Active Directory/Azure AD

SCCM / Intune

Networking basics

ITSM tools (ServiceNow, Remedy, Jira)

Remote support tools

L2 desktop support

Endpoint security tools

Vendor coordination

Communication skills

Tools

SCCM

Intune

Bomgar

LogMeIn

MS Teams

ServiceNow

BMC Remedy

Jira

Job description

Job Description

• 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.
• Experience in Install/upgrade of windows 11 on Laptops and Desktops.
• Experience in resolving user issues related to OS and laptop/desktop hardware issues.
• Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing process.
• Experience in diagnosing and troubleshooting users issues, including account setup, network configuration, software/application issues.
• Experience in performing OS installations, upgrades, patching, and driver updates.
• Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
• Experience in installation and configuration of hardware and software/applications.
• Experience is using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.
• Experience with remote support tools like Bomgar, LogMeIn, MS Teams etc to troubleshoot and resolve user issues.
• Coordinate with vendors for any hardware repairs and warranty services/issues.
• Familiarity with endpoint security tools—anti-virus, device encryption, Trend micro
• Work closely with other functional teams for escalated issues.
• Ensure SLA compliance for tickets, escalations, and service requests.
• Excellent communication and interpersonal skills.
• Ability to work well both independently and as part of a team.
• Customer-focused attitude and a desire to deliver high-quality support.

Job Description

• Must Have Technical/Functional Skills
• 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.
• Experience in Install/upgrade of windows 11 on Laptops and Desktops.
• Experience in resolving user issues related to OS and laptop/desktop hardware issues.
• Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing process.
• Experience in diagnosing and troubleshooting users issues, including account setup, network configuration, software/application issues.
• Experience in performing OS installations, upgrades, patching, and driver updates.
• Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
• Experience in installation and configuration of hardware and software/applications.
• Experience is using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.
• Experience with remote support tools like Bomgar, LogMeIn, MS Teams etc to troubleshoot and resolve user issues.
• Coordinate with vendors for any hardware repairs and warranty services/issues.
• Familiarity with endpoint security tools—anti-virus, device encryption, Trend micro
• Work closely with other functional teams for escalated issues.
• Ensure SLA compliance for tickets, escalations, and service requests.
• Excellent communication and interpersonal skills.
• Ability to work well both independently and as part of a team.
• Customer-focused attitude and a desire to deliver high-quality support.

Roles & Responsibilities

Technical Skills

• Strong experience in:
• Windows 10 / Windows 11 administration
• Microsoft Office / Microsoft 365
• Active Directory / Azure AD
• Endpoint management tools (SCCM / Intune)
• Basic networking (TCP/IP, DNS, DHCP)
• Experience working with ITSM tools (ServiceNow, Remedy, Jira, etc.).

Generic Managerial Skills, If any

• Should be able to lead and drive the project on his own.

Salary Range: $65,000 - $85,000 a year