Desktop Administrator

Tata Consultancy Services; Kansas City (KS); On-site; USD 60,000 - 85,000; Full time

Job summary

Tata Consultancy Services is seeking an experienced Desktop Support specialist to manage laptops/desktops, focusing on Windows 7/10/11 environments. You will perform OS installations and patches, provide L2 support, and coordinate with vendors for hardware repairs.

Applicants should have strong troubleshooting skills, familiarity with SCCM/Intune, and experience using ServiceNow, Remedy or Jira for incident management. This role is based in the Kansas City area with on-site requirements.

Qualifications

• 4-5 years of desktop support experience across Windows 7/10/11.
• Experience with Windows 11 installation on laptops/desktops.
• Strong OS/hardware issue resolution and troubleshooting.
• L2 support for desktops, printers, mobile devices and peripherals.
• Experience with ITSM ticketing systems (ServiceNow, Remedy, Jira).
• Proficient with remote support tools and endpoint security basics.
• Coordinate with vendors for hardware repairs and warranty services.

Responsibilities

• Provide desktop/laptop support for Windows OS environments.
• Troubleshoot OS, network, and hardware issues for end users.
• Perform OS installations, upgrades, and patches as required.
• Utilize SCCM/Intune for endpoint management and patching.
• Log and resolve tickets while ensuring SLA compliance.
• Collaborate with cross-functional teams and vendors as needed.

Skills

Desktop support

Windows 11 installation

OS troubleshooting

L2 support

Hardware troubleshooting

Account setup & network config

OS installations & patches

Remote support tools usage

Tools

SCCM

Intune

ServiceNow

BMC Remedy

Jira

Bomgar

LogMeIn

MS Teams

Job description

• 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.


• Experience in Install/upgrade of windows 11 on Laptops and Desktops.


• Experience in resolving user issues related to OS and laptop/desktop hardware issues.


• Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing process.


• Experience in diagnosing and troubleshooting users issues, including account setup, network configuration, software/application issues.


• Experience in performing OS installations, upgrades, patching, and driver updates.


• Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.


• Experience in installation and configuration of hardware and software/applications.


• Experience is using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.


• Experience with remote support tools like Bomgar, LogMeIn, MS Teams etc to troubleshoot and resolve user issues.


• Coordinate with vendors for any hardware repairs and warranty services/issues.


• Familiarity with endpoint security tools - anti-virus, device encryption, Trend micro


• Work closely with other functional teams for escalated issues.


• Ensure SLA compliance for tickets, escalations, and service requests.


• Excellent communication and interpersonal skills.


• Ability to work well both independently and as part of a team.


• Customer-focused attitude and a desire to deliver high-quality support.

Job Description

Must Have Technical/Functional Skills

• 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.


• Experience in Install/upgrade of windows 11 on Laptops and Desktops.


• Experience in resolving user issues related to OS and laptop/desktop hardware issues.


• Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing process.


• Experience in diagnosing and troubleshooting users issues, including account setup, network configuration, software/application issues.


• Experience in performing OS installations, upgrades, patching, and driver updates.


• Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.


• Experience in installation and configuration of hardware and software/applications.


• Experience is using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.


• Experience with remote support tools like Bomgar, LogMeIn, MS Teams etc to troubleshoot and resolve user issues.


• Coordinate with vendors for any hardware repairs and warranty services/issues.


• Familiarity with endpoint security tools - anti-virus, device encryption, Trend micro


• Work closely with other functional teams for escalated issues.


• Ensure SLA compliance for tickets, escalations, and service requests.


• Excellent communication and interpersonal skills.


• Ability to work well both independently and as part of a team.


• Customer-focused attitude and a desire to deliver high-quality support.

Roles & Responsibilities

Technical Skills

• Strong experience in:


• Windows 10 / Windows 11 administration


• Microsoft Office / Microsoft 365


• Active Directory / Azure AD


• Endpoint management tools (SCCM / Intune)


• Basic networking (TCP/IP, DNS, DHCP)


• Experience working with ITSM tools (ServiceNow, Remedy, Jira, etc.)

Generic Managerial Skills, If any

Should be able to lead and drive the project on his own.

Salary Range: $60,000 - $85,000 a year