Desktop Administrator-427267

Siri InfoSolutions Inc; Olathe (KS); On-site; USD 52,000 - 68,000; Full time

Job summary

Siri InfoSolutions Inc. is seeking a Desktop Support Administrator in Olathe, KS for a full-time role.

The candidate will provide L2 support for desktops, laptops, printers, and mobile devices, handling OS installations, upgrades, and patching while ensuring end-user satisfaction. Strong skills in Windows administration, Office 365, and endpoint management tools like SCCM and Intune are required, along with experience using ITSM systems such as ServiceNow, Remedy, or Jira.

Qualifications

• 4-5 years of desktop support experience on Windows OS (Win7/10/11).
• Experience in installing/upgrading Windows 11 on laptops/desktops.
• Resolve OS and hardware issues efficiently and professionally.
• Provide L2 support for desktops, printers, and mobile devices as per process.

Responsibilities

• Manage and resolve end-user IT incidents with SLA compliance.
• Coordinate with vendors for hardware repairs and warranty service.
• Utilize SCCM/Intune for endpoint management and patching.
• Document incidents and resolutions in ITSM tools (ServiceNow, Remedy, Jira).

Skills

Desktop support

Windows OS knowledge

Remote troubleshooting

Customer support

Communication skills

Tools

SCCM

Intune

ServiceNow

Remedy

Jira

Job description

Position: Desktop Support Administrator

Location: Olathe, KS

Type: Full-time

Must Have Technical/Functional Skills

• * 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.
• * Experience in Install/upgrade of windows 11 on Laptops and Desktops.
• * Experience in resolving user issues related to OS and laptop/desktop hardware issues.
• * Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing process.
• * Experience in diagnosing and troubleshooting users issues, including account setup, network configuration, software/application issues.
• * Experience in performing OS installations, upgrades, patching, and driver updates.
• * Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
• * Experience in installation and configuration of hardware and software/applications.
• * Experience is using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.
• * Experience with remote support tools like Bomgar, LogMeIn, MS Teams etc to troubleshoot and resolve user issues.
• * Coordinate with vendors for any hardware repairs and warranty services/issues.
• * Familiarity with endpoint security tools-anti-virus, device encryption, Trend micro
• * Work closely with other functional teams for escalated issues.
• * Ensure SLA compliance for tickets, escalations, and service requests.
• * Excellent communication and interpersonal skills.
• * Ability to work well both independently and as part of a team.
• * Customer-focused attitude and a desire to deliver high-quality support.

Roles & Responsibilities

Technical Skills

Strong experience in:

• o Windows 10 / Windows 11 administration
• o Microsoft Office / Microsoft 365
• o Active Directory / Azure AD
• o Endpoint management tools (SCCM / Intune)
• o Basic networking (TCP/IP, DNS, DHCP)
• Experience working with ITSM tools (ServiceNow, Remedy, Jira, etc.).

Generic Managerial Skills, If any

• Should be able to lead and drive the project on his own.