Desktop and Mobility Support

Tata Consultancy Services; Houston (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Incentives

Medical Coverage

Family Leaves

Insurance Options

Growth & Training

Time Off

Legal & Financial Aid

Job summary

Tata Consultancy Services in Houston seeks an IT Support professional to deliver L2 desktop support. You will remotely troubleshoot Windows 10/11, Mac OS, and iOS issues, enroll iOS devices in MDM, deploy drivers and patches, and monitor workstation health to ensure secure, compliant end-user environments.

Responsibilities include incident resolution, policy troubleshooting, and driving upgrades with modern management tools like Intune and Auto Pilot, while maintaining ServiceNow ticketing

Qualifications

• Bachelor level computer science degree required.
• Experience in desktop support and enterprise OS environments.

Responsibilities

• Provide remote desktop L2 troubleshooting by taking control of user devices.
• Resolve issues on Windows 10/11, iOS, and Mac OS with standard software.
• Enroll iOS devices in MDM (JAMF) and investigate incidents.
• Deploy drivers and Windows patch updates.
• Troubleshoot performance, group policy, encryption, and config failures.
• Monitor security patching and compliance for workstations.
• Diagnose incidents and escalate when needed to Service Desk.
• Maintain device configurations and BIOS/utility updates.
• Support Windows 11 upgrades using Intune/Auto Pilot.
• Track user experience and report workstation image deployments.

Skills

Desktop support

L2 Windows support

Mac OS support

Windows 10/11

iOS support

Education

Bachelor of Computer Science

Job description

Job Description

Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of the system.

Must Have Technical/Functional Skills

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, and related standard software components.

Roles & Responsibilities

• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of the system.
• Resolve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components such as MS Office, VPN, Anti-Virus, Skype, etc.
• Assist in enrolling iOS devices in MDM (JAMF) and investigate incidents and tasks.
• Deploy device drivers and Windows patch updates.
• Troubleshoot laptop/desktop performance, group policy, encryption, and failed software configurations for end user devices.
• Manage the security compliance health status of end user workstations.
• Monitor security patching status and remedy deficiencies proactively.
• Diagnose, troubleshoot, resolve, and, if necessary, elevate unsupported software, hardware, and peripheral incident calls assigned from the Service Desk team.
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device.
• Investigate desktop level incidents and identify root causes to provide solutions.
• Deploy, monitor, and report on device drivers including BIOS and utilities.
• Support Windows 11 feature upgrades using modern management techniques such as Intune and Auto Pilot.
• Maintain working knowledge of enterprise ticketing tools like ServiceNow.
• Monitor and report on user experience.
• Report on workstation image deployments and patch compliance metrics.

Salary

$60,000 - $65,000 a year

Employee Benefits Summary

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Qualifications

Bachelor of Computer Science