Desktop Admin

Acestack; Olathe (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Acestack is seeking a Desktop Admin in Olathe, KS. This full-time role focuses on desktop support, Windows 10/11 administration, SCCM/Intune endpoint management, and L2 IT support for desktops, printers, and mobile devices.

You will resolve OS and hardware issues, configure accounts, coordinate with vendors, and ensure SLA compliance while collaborating with cross-functional teams and remote support tools.

Qualifications

• 4-5 years of desktop support experience with Windows 7/10/11.
• Experience installing/upgrading Windows 11 on laptops/desktops.
• Strong OS troubleshooting and hardware issue resolution.
• 2nd line support for desktops, laptops, printers, and mobile devices.
• Account setup, network configuration, and software troubleshooting.
• Experience with OS installations, patches, and drivers.
• Proficient with SCCM/Intune for endpoint management.
• Familiar with ITSM tools like ServiceNow, Remedy, or Jira.
• Experience with remote support tools (Bomgar, LogMeIn, MS Teams).
• Vendor coordination for hardware repairs and warranty services.
• Knowledge of endpoint security (antivirus, encryption).
• SLA adherence and cross-functional collaboration.
• Excellent communication and teamwork; customer-focused.

Responsibilities

• Provide L2 desktop/Laptop/Printer/Mobile device support.
• Install, upgrade, and patch Windows OS on endpoints.
• Troubleshoot OS, hardware, and software issues end-to-end.
• Coordinate with vendors for hardware repairs/warranty.
• Manage tickets via ITSM tools and ensure SLA compliance.
• Work with SCCM/Intune for patching and device management.
• Support remote users via Bomgar, LogMeIn, and MS Teams.
• Collaborate with cross-functional teams on escalated issues.

Skills

Desktop support

Windows 11 install

OS troubleshooting

L2 support

Account setup

Network configuration

OS patching

Endpoint management

ITSM tools

Remote support

Vendor coordination

Endpoint security

SLA compliance

Communication

Team collaboration

Customer focus

Tools

SCCM

Intune

Bomgar

LogMeIn

MS Teams

ServiceNow

BMC Remedy

Jira

Job description

Role: Desktop Admin

Location: Olathe, KS

FTE Only

Must Have Technical/Functional Skills

• 4-5 years of experience in desktop support managing laptops/desktops on Win7/10/11 operating systems.


• Experience in Install/upgrade of windows 11 on Laptops and Desktops.


• Experience in resolving user issues related to OS and laptop/desktop hardware issues.


• Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing process.


• Experience in diagnosing and troubleshooting users issues, including account setup, network configuration, software/application issues.


• Experience in performing OS installations, upgrades, patching, and driver updates.


• Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.


• Experience in installation and configuration of hardware and software/applications.


• Experience is using problem/ticket management systems like Service Now, BMC Remedy, Jira etc.


• Experience with remote support tools like Bomgar, LogMeIn, MS Teams etc to troubleshoot and resolve user issues.


• Coordinate with vendors for any hardware repairs and warranty services/issues.


• Familiarity with endpoint security tools-anti-virus, device encryption, Trend micro


• Work closely with other functional teams for escalated issues.


• Ensure SLA compliance for tickets, escalations, and service requests.


• Excellent communication and interpersonal skills.


• Ability to work well both independently and as part of a team.


• Customer-focused attitude and a desire to deliver high-quality support.

Roles & Responsibilities

Technical Skills:

Strong experience in:

• Windows 10 / Windows 11 administration


• Microsoft Office / Microsoft 365


• Active Directory / Azure AD


• Endpoint management tools (SCCM / Intune)


• Basic networking (TCP/IP, DNS, DHCP)


• Experience working with ITSM tools (ServiceNow, Remedy, Jira, etc.).


• Generic Managerial Skills, If any


• Should be able to lead and drive the project on his own.