Deskside Technician I

Stefanini Group; Greensburg (IN); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Professional development

Job summary

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises worldwide.

Deskside Technician I in Greensburg, IN performs hardware/software support, diagnoses end-user issues, and troubleshoots printers and network connectivity with Active Directory and

Qualifications

• 3+ years corporate desk side support experience with Windows 7/10
• Experience troubleshooting hardware on Lenovo PCs
• Experience using Active Directory
• Experience with Microsoft Office 2007/2016 incl. Lync/OWA/Outlook 2016
• Experience troubleshooting wireless connectivity issues
• Quality customer service skills
• VPN experience
• Printer hardware support
• Symantec products including Endpoint Protection, BitLocker, SCCM, and RDP

Responsibilities

• Provide hardware/software support to onsite client including break/fix
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral device failures and repair solutions
• Troubleshoot network devices to ensure PC connectivity to the network

Skills

Windows support

Active Directory

Customer service

VPN experience

Tools

Lenovo hardware

Microsoft Office

SCCM

BitLocker

RDP

Symantec Endpoint Protection

Job description

Join us to co-create solutions for a better future!

Job Details

Deskside Technician I

Deskside Technician I Greensburg, IN Posted:9/24/2026 Job Description Job ID#: 65029

Job Category: Deskside Technician I

Position Type: Full Time

Duration: Full time

Remaining Positions: 1

Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What do you need to succeed?

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware onLenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we’re different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.

What do you need to succeed?

• 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware onLenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

Pay Range: Based on Experience