Deskside Technician I

Stefanini North America and APAC; Auburn Hills (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical insurance

Dental and vision insurance

Tuition reimbursement

Professional development

Job summary

Stefanini North America and APAC is seeking an onsite IT Help Desk/Desk Side Support professional to provide hardware and software assistance to end users in a corporate setting. You will diagnose and repair PC issues, manage Active Directory, support Office 365, and resolve wireless connectivity problems while delivering strong customer service.

The role offers exposure to a global operations team, opportunities for professional development, and a benefits package.

Qualifications

• 1+ years corporate desk side support experience with strong emphasis supporting Windows 10 and Windows 11.
• Experience troubleshooting and replacing hardware on PCs.
• Experience using Active Directory.
• Experience supporting Office 365.
• Experience troubleshooting wireless connectivity issues.
• Quality Customer Service skills.
• VPN experience.
• Experience with Bitlocker, SCCM, and RDP.

Responsibilities

• Provide hardware/software support services to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network.

Skills

Windows 10/11

End-user support

VPN

BitLocker

Office 365

Networking basics

Active Directory

SCCM

RDP

Customer service

Tools

Active Directory

SCCM

RDP

VPN

BitLocker

Job description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Details

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral device failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Job Requirements

Details

What do you need to succeed?

• 1+ years corporate desk side support experience with strong emphasis supporting Windows 10 and Windows 11
• Experience troubleshooting and replacing hardware on PCs
• Experience using Active Directory
• Experience supporting Office 365
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience
• Experience with Bitlocker, SCCM, and RDP

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.