Deskside Technician I

Stefanini North America and APAC; Owensboro (KY); On-site; USD 28,000 - 39,000; Full time

Job summary

Stefanini is seeking an IT Help Desk/Desktop Support specialist in Owensboro, KY to provide onsite technical support for Windows 7/10 systems, Lenovo hardware, and office productivity tools. The role covers diagnosing hardware and software issues, network connectivity, and basic printer support within a shift-based schedule.

The position offers a comprehensive benefits package and opportunities for professional development within Stefanini University, with a global client base and a

Qualifications

• 1+ year corporate desk side support experience preferred.
• Experience supporting Windows 7 and Windows 10.

Responsibilities

• Provide hardware/software support onsite to client, including break/fix.
• Diagnose end-user system failures and implement repair solutions.
• Troubleshoot network connectivity from PC to network.
• Assist with printer and peripheral device issues.
• Maintain VPN connectivity and security measures.

Skills

Customer service

Wireless troubleshooting

Willing to work shifts

Tools

Active Directory

Lenovo hardware

Microsoft Office 365/2016

Lync / Skype for Business

Outlook 2016

VPN

Symantec Endpoint Protection

BitLocker

SCCM

RDP

Job description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Details:

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What do you need to succeed?

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware on Lenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

Job Requirements

Details:

What do you need to succeed?

• 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware on Lenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
• Must be willing to work either of these shift hours:
• Monday - Friday: 2:00 PM - 11:00 PM
• Thursday - Friday: 7:00 AM - 4:00 PM & Saturday - Sunday: 6:00 PM - 6:00 AM

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.