Deskside Technician I

Stefanini Group; Auburn Hills (MI); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

Stefanini University training

Job summary

Stefanini is seeking a Deskside Technician I for on-site support in Auburn Hills, MI. The role supports hardware/software, break/fix, and standard IT procedures within a corporate environment.

The candidate should have 1+ years of desk-side support with Windows 10/11, hardware troubleshooting, and experience with Active Directory and Office 365. This is a full-time, contract-term position with 1 remaining opening.

Qualifications

• 1+ years corporate desk side support with Windows 10/11.
• Experience troubleshooting and replacing hardware on PCs.
• Experience using Active Directory.
• Experience supporting Office 365.
• Experience troubleshooting wireless connectivity issues.
• Quality customer service skills.
• VPN experience.
• Experience with BitLocker, SCCM, and RDP.

Responsibilities

• Provide hardware/software support to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and peripheral device failures and implement repair solutions.
• Troubleshoot network devices to ensure connectivity from PC to Network.

Skills

Desk-side support

Windows 10/11

Hardware troubleshooting

Active Directory

Office 365

VPN

BitLocker

SCCM

RDP

Tools

SCCM

RDP

BitLocker

Job description

Job Details

Deskside Technician I

Deskside Technician I Auburn Hills,MI Posted:10/14/2026 Job Description Job ID#:

65171

Job Category: Deskside Technician I

Position Type: Full Time

Duration: Contract term

Remaining Positions: 1

Details:

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.What will you do?

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral device failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Job Requirements Details: What do you need to succeed?

• 1+ years corporate desk side support experience with strong emphasis supporting Windows 10 and Windows 11
• Experience troubleshooting and replacing hardware on PCs
• Experience using Active Directory
• Experience supporting Office 365
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience
• Experience with Bitlocker, SCCM, and RDP

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.

Pay Range:

Based on Experience