Desktop Support Specialist

Stefanini North America and APAC; Chicago (IL); On-site; USD 60,000 - 80,000; Part time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

An IT services provider in Chicago is seeking an experienced Desktop Support Specialist to provide essential IT support. You will analyze and resolve desktop issues, install and troubleshoot client devices, and maintain high customer service levels. Ideal candidates will have 5+ years in desktop support and excellent communication skills. This is a contract position offering a collaborative work environment.

Qualifications

• Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PCs, and laptops.
• Excellent proven track record supporting clients in a financial environment.

Responsibilities

• Provide swift and professional deskside IT support.
• Perform on-site diagnosis and resolution of desktop problems.
• Utilize the ticket management system to record, update and resolve tickets.

Skills

Desktop Support experience

Windows/MAC OS support

Hardware/Software Troubleshooting

Strong Communications Skills

Customer service approach

Tools

ServiceNow

Windows 7/10/11

iOS

Android

Job description

Overview

Provide swift and professional deskside IT support, on-site analysis, diagnosis, and resolution of desktop problems for clients; install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software to deliver required deskside service levels.

Responsibilities

• Provide swift and professional deskside IT support


• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients; recommend and implement corrective solutions


• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software to deliver required deskside service levels


• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk


• Collaborate with other support groups across global locations to help troubleshoot client issues


• Utilize tools for building, monitoring and troubleshooting client devices


• Participate in Disaster recovery testing exercises


• Upholding procedures for logging, reporting, and statistically monitoring desktop operations


• Write technical support and client documentation in form of Knowledgebase articles


• Meet or exceed expected customer service levels

Qualifications

• Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role.


• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.


• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.


• Windows Migration.


• Hardware/Software Troubleshooting


• Experience with VPN, Soft Phones, Remote Desktop, VDI.


• Asset Tracking/Inventory Management


• Phone and Tablet support (Windows, iPhone, iOS, Android)


• Experience with Ticketing System (ServiceNow).


• Strong Communications Skills


• Excellent proven track record supporting clients in a financial environment.


• Excellent proven customer service based approach


• Good written and verbal communication skills


• Strong organizational and analytical skills


• Ability to multi-task and work under pressure


• Ability to work autonomously and within team


• Dress Code: Business casual

Benefits

• Medical insurance


• Vision insurance

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Banking, Financial Services, and Investment Banking