Deskside Support Tech - White-Glove Exec IT & A/V

Saic; Washington (District of Columbia); On-site; USD 47,000 - 80,000; Full time

Job summary

SAIC is seeking a Deskside Support Technician to provide onsite technical support for workstation hardware, software, and enterprise platforms in a federal contracting environment. The role emphasizes white-glove service for executive leadership, A/V support for conference rooms, and strong documentation of SOPs and ITSM activities.

Onsite work is five days a week in Wash D.C., focusing on Windows 11, Azure AD, Intune, and Office 365 in a secure enterprise setting.

Qualifications

• BS and minimum 2 years deskside or enterprise IT support, federal or regulated environments (4 years in lieu of degree).
• Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card.
• Proficiency with Windows 11 administration and diagnosis.
• Hands-on experience with Azure Active Directory identity and access management.
• Experience supporting devices using Microsoft Intune.
• Working knowledge of Office 365 admin functions.
• Experience delivering white-glove support to senior leadership or executive-level personnel.
• Experience with audio/visual technologies and conference room support.
• Ability to produce accurate documentation, SOPs, and technical guides.

Responsibilities

• Provide deskside support for laptops, desktops, mobiles, printers, and peripherals.
• Install, configure, secure, update, and troubleshoot Windows 11 systems per federal guidelines.
• Manage Azure AD identities, MFA, and access provisioning.
• Provision and manage devices via Microsoft Intune, including compliance.
• Support Office 365 apps (Outlook/Teams/SharePoint/OneDrive).
• Deliver white-glove support to executive leadership with rapid response.
• Set up and troubleshoot A/V for conference rooms and hybrid meetings.
• Onboard/offboard users, document access, devices, and SOP updates.
• Maintain ITSM records of requests and resolutions per contract SLAs.
• Conduct asset management and audits per federal/contract guidelines.

Skills

Deskside support

Executive support

Documentation

A/V setup

Networking basics

Public trust eligibility

Education

Bachelor's degree in related field

4 years experience in lieu of degree

Tools

Windows 11

Azure Active Directory

Microsoft Intune

Office 365

ServiceNow

Teams / Zoom (A/V platforms)

Job description

SAIC is seeking a Deskside Support Technician to provide onsite technical support for workstation hardware, software, and enterprise platforms in a federal contracting environment. The role emphasizes white-glove service for executive leadership, A/V support for conference rooms, and strong documentation of SOPs and ITSM activities.

Onsite work is five days a week in Wash D.C., focusing on Windows 11, Azure AD, Intune, and Office 365 in a secure enterprise setting.