Deskside Support Technician

Saic; Washington (District of Columbia); On-site; USD 47,000 - 80,000; Full time

Job summary

SAIC is seeking a Deskside Support Technician to provide onsite technical support for workstation hardware, software, and enterprise platforms in a federal contracting environment. The role emphasizes white-glove service for executive leadership, A/V support for conference rooms, and strong documentation of SOPs and ITSM activities.

Onsite work is five days a week in Wash D.C., focusing on Windows 11, Azure AD, Intune, and Office 365 in a secure enterprise setting.

Qualifications

• BS and minimum 2 years deskside or enterprise IT support, federal or regulated environments (4 years in lieu of degree).
• Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card.
• Proficiency with Windows 11 administration and diagnosis.
• Hands-on experience with Azure Active Directory identity and access management.
• Experience supporting devices using Microsoft Intune.
• Working knowledge of Office 365 admin functions.
• Experience delivering white-glove support to senior leadership or executive-level personnel.
• Experience with audio/visual technologies and conference room support.
• Ability to produce accurate documentation, SOPs, and technical guides.

Responsibilities

• Provide deskside support for laptops, desktops, mobiles, printers, and peripherals.
• Install, configure, secure, update, and troubleshoot Windows 11 systems per federal guidelines.
• Manage Azure AD identities, MFA, and access provisioning.
• Provision and manage devices via Microsoft Intune, including compliance.
• Support Office 365 apps (Outlook/Teams/SharePoint/OneDrive).
• Deliver white-glove support to executive leadership with rapid response.
• Set up and troubleshoot A/V for conference rooms and hybrid meetings.
• Onboard/offboard users, document access, devices, and SOP updates.
• Maintain ITSM records of requests and resolutions per contract SLAs.
• Conduct asset management and audits per federal/contract guidelines.

Skills

Deskside support

Executive support

Documentation

A/V setup

Networking basics

Public trust eligibility

Education

Bachelor's degree in related field

4 years experience in lieu of degree

Tools

Windows 11

Azure Active Directory

Microsoft Intune

Office 365

ServiceNow

Teams / Zoom (A/V platforms)

Job description

Description

SAIC is looking for a Deskside Support Technician will provide onsite technical support services in compliance with federal contract requirements, agency security standards, and organizational IT policies. This role supports end users with workstation hardware, software, and enterprise platforms, including specialized support for executive leadership requiring white-glove service. The position also includes responsibility for technical documentation, SOP development, and audio/visual (A/V) technology support. Candidates must demonstrate experience with Windows 11, Azure Active Directory, Intune, and Office 365 within a modern enterprise or federal environment.

Onsite 5 days a week in Wash D.C.

• Provide deskside support and troubleshooting for laptops, desktops, mobile devices, printers, peripherals, and workstation equipment.
• Install, configure, secure, update, and troubleshoot Windows 11 systems in alignment with federal guidelines.
• Support Azure AD identity and access management, including group assignments, MFA, and authentication troubleshooting.
• Provision, manage, and support devices through Microsoft Intune, including compliance enforcement, application deployment, and lifecycle management.
• Support Office 365 applications including Outlook, Teams, SharePoint, OneDrive, and related productivity tools.
• Deliver white-glove technical support to executive committee members, ensuring rapid response, high professionalism, and minimal disruption.
• Provide A/V setup, troubleshooting, and support for conference rooms, hybrid meetings, town halls, and executive sessions (Teams, Zoom, advanced A/V equipment).
• Execute onboarding/offboarding procedures including account creation, access provisioning, device setup, and documentation updates.
• Develop, maintain, and update SOPs, technical documentation, knowledge base articles, and contract-required deliverables.
• Manage and document service requests, incidents, and resolutions in the designated ITSM system in alignment with contract service-level agreements.
• Conduct asset management, inventory tracking, and support equipment audits according to federal and contract guidelines.
• Maintain a professional, customer-focused demeanor consistent with agency standards for service delivery.

Qualifications

Required Qualifications:

• BS and Minimum 2 years of deskside or enterprise IT support experience, preferably in federal or regulated environments (4 years experience in lieu of degree)
• Ability to obtain and maintain a public trust requiring U.S. Citizenship or Green Card.
• Proficiency with Windows 11 administration and diagnosis.
• Hands-on experience with Azure Active Directory identity and access management.
• Experience supporting devices using Microsoft Intune.
• Working knowledge of Office 365 applications and basic administrative functions.
• Experience delivering white-glove support to senior leadership or executive-level personnel.
• Experience with audio/visual technologies including conference room systems, video conferencing platforms, and meeting support.
• Ability to produce accurate and clear documentation, SOPs, and technical guides.
• Familiarity with networking fundamentals including DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Ability to lift and move IT hardware as required.

Preferred Qualifications:

• Experience supporting federal agencies or working under federal IT security standards.
• Experience with ITSM platforms (ServiceNow).
• Experience with enterprise A/V systems or conference room technology.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.