Deskside Support Tech II - Weekend 1st Shift

GXO Logistics, Inc (old); Lithia Springs (GA); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability insurance

Job summary

GXO Logistics, Inc. is seeking a Deskside Support Technician II to support and troubleshoot the end-user environment in Lithia Springs, GA.

You will handle device lifecycle activities from provisioning to disposition and provide Tier 2/3 support across laptops, PCs, and mobile devices. The role requires hands-on experience with SCCM and Active Directory, plus strong communication to train users on Office 365 and Outlook.

Qualifications

• 1 year of experience supporting end-user equipment and telephony equipment.
• Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse.

Responsibilities

• Troubleshoot and resolve Tier 2 and 3 escalated technical issues.
• Maintain and manage workload through computerized ITSM ticketing and tracking system.
• Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices.
• Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues.
• Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook.

Skills

End-user support

IT troubleshooting

Office 365

ITSM ticketing

Laptop/Desktop hardware

Networking basics

Telephony support

Education

Associate degree

Bachelor’s degree

Vocational training

Tools

SCCM

Active Directory

Job description

GXO Logistics, Inc. is seeking a Deskside Support Technician II to support and troubleshoot the end-user environment in Lithia Springs, GA.

You will handle device lifecycle activities from provisioning to disposition and provide Tier 2/3 support across laptops, PCs, and mobile devices. The role requires hands-on experience with SCCM and Active Directory, plus strong communication to train users on Office 365 and Outlook.