Deskside IT Specialist – End‑User Support

iVision Scale LLC; Atlanta (GA); Presencial; USD 60.000 - 68.000; Jornada completa

Descripción de la vacante

iVision Scale LLC urgently seeks a Deskside Technician to provide on-site end-user device support in the Atlanta, GA area. You will diagnose and resolve hardware/software issues, install and maintain workstations, and collaborate with network teams to ensure reliable end-user computing.

The role requires strong troubleshooting skills, hardware knowledge across Apple, Dell, Lenovo, and peripherals, plus excellent communication with users. On-call rotation applies.

Formación

• College diploma or university degree in computer science and/or 1+ year equivalent work experience.
• ITIL Foundation, Comptia A+, Comptia Network+, Google IT Support Professional, and HDI-SCA certifications are highly desirable.

Responsabilidades

• Assist in developing long-term strategies and capacity planning for meeting future end-user device needs.
• Conduct research on end-user devices to support standardization and procurement efforts.
• Write technical specifications for end-user devices and related products.
• Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users.
• Document equipment failures, repairs, moves, and changes; manage equipment sent to repair depots.
• Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware/software.
• Coordinate with LAN technicians to ensure efficient operation of end-user computing environment.
• Respond to service desk tickets, calls, email, or chat regarding equipment incidents.
• Handle MAC requests submitted by line managers; ensure desk connections are functioning.
• Prepare tests and reports on desktop performance; monitor end-user device operations.

Conocimientos

End-user hardware

Windows OS

macOS OS

Troubleshooting

Documentation

Customer service

Educación

College diploma or university degree in computer science or related field

1+ year equivalent work experience

ITIL Foundation

Comptia A+

Comptia Network+

Google IT Support Professional

HDI Support Center Analyst (HDI-SCA)

Descripción del empleo

iVision Scale LLC urgently seeks a Deskside Technician to provide on-site end-user device support in the Atlanta, GA area. You will diagnose and resolve hardware/software issues, install and maintain workstations, and collaborate with network teams to ensure reliable end-user computing.

The role requires strong troubleshooting skills, hardware knowledge across Apple, Dell, Lenovo, and peripherals, plus excellent communication with users. On-call rotation applies.